Screened Lanai Plus A Sundeck! C2422B

Thank you for the kind words! We’re delighted to hear you found the resort beautiful and our management team courteous and professional. We truly appreciate you taking the time to share your experience and hope to welcome you back again soon.

Thank you so much for your kind words and for being a returning guest! We’re thrilled to hear that Palm Island Resort continues to be your go-to retreat from the stresses of the real world and a place your family enjoys together. Preserving the peaceful charm and relaxed island pace you love is very important to us, and we truly appreciate your loyalty. We look forward to welcoming you back soon for another unforgettable stay!

Thank you for taking the time to share your detailed feedback. We're so glad to hear that you enjoyed Palm Island's beautiful beaches and that the villa accommodated your group well. We sincerely apologize that several aspects of your stay did not meet your expectations. The lack of a thorough check-in experience, the issues with the televisions, missing beach towels and pillowcases, difficulty reaching the front desk, and especially the inconvenience with your golf cart are not the level of service we strive to provide. We understand how frustrating these issues must have been, particularly when you're trying to relax and enjoy your vacation. Please know that your comments have been shared with our management, housekeeping, maintenance, and front desk teams so we can address these concerns and improve both our accommodations and guest service. We truly appreciate your feedback, as it helps us identify areas where we can do better. Thank you for choosing Palm Island Resort, and we hope you'll give us another opportunity to provide the exceptional experience you deserve on your next visit.

Thank you for your feedback and for letting us know the rental fit your needs. We sincerely apologize for the issue with the linens and pillows and appreciate you bringing this to our attention. This is certainly not the experience we aim to provide. Your comments have been shared with our housekeeping team so this can be addressed immediately and prevented moving forward. We appreciate your honesty and hope to have the opportunity to welcome you back and provide an improved experience in the future.

Thank you so much for your review! We truly appreciate it. We look forward to your next visit.

Thank you so much for your review. We truly appreciate it. I'm glad you had great time. I appreciate you bringing your issues to us, we are looking into them.

Thank you for taking the time to share your detailed feedback. We're glad to hear you enjoyed the spacious condo, beautiful beach views, and the décor. We sincerely apologize that the condition and cleanliness of the condo did not meet your expectations. The issues you mentioned, including the sand on the floors, debris on the screened porch, the sliding door, bathroom fan, lamp, and the wear and tear throughout the unit, are certainly not the experience we want our guests to have. Your comments have been shared with our housekeeping, maintenance, and management teams so they can address these concerns promptly. We truly appreciate your understanding of the challenges our coastal environment presents, but we agree that this condo has great potential and deserves the attention needed to bring it up to the standard our guests expect. Thank you again for your valuable feedback, and we hope you'll give us another opportunity to provide you with the exceptional stay you deserve.