Cozy North Conway Home: Walk to Slopes & Dtwn

From the owner: "There are shutters that close in the upper bathroom that provide privacy. We will add curtains to the kitchen."

Hi there, your review is appreciated, and we're thankful for your time sharing your experience. Upon reviewing your feedback, we've researched your concerns and wanted to share the following: - We always work with both guests and homeowners when issues arise and apologize that we were unable to come to the resolution you were hoping for. - After reviewing the notes and call records related to your concerns, we'd like to clarify that when you requested a date change, we promptly processed it as requested. We confirmed these changes with you both over the phone and via email. - Unfortunately, the property was not available for an additional fourth night during the new dates you requested, as our Guest Experience Team explained over the phone. - Following your check-out, you reached out to our Guest Experience Team, who further clarified why you ended up paying more for fewer nights, citing higher demand during the new dates you selected. - As a gesture of goodwill and hospitality, we provided a $90 future travel credit for your inconvenience. However, it's important to note that we shared the details of the updated booking with you upfront so that you could make an informed decision regarding what worked best for you. We truly go above and beyond for our guests and are confident that future guests will have excellent stays!