Cozy Ruston Townhome < 1 Mi to Louisiana Tech

Glad you liked it!

Thank you for your feedback. I’m sorry to hear that your experience didn’t fully meet expectations. I wasn’t aware of any attempts to reach out during your stay, as I’m always happy to assist when something comes up. I’ll look into the water pressure concern right away to ensure it’s addressed. I also appreciate your note about the street. This hasn’t been a common concern, but I’ll keep an eye on it for future guests. I’m glad to hear you found the home well-stocked, and I appreciate you taking the time to share your thoughts

Hi Sean, we take guest feedback seriously and passed your comments on to the homeowner who would like to clarify the following:– As soon as we heard about the hot water issue, we sent someone to fix it. The dishwasher seal was also addressed immediately, so it won’t be a problem for future guests. It's important to note that Evolve responded to your report about the dishwasher but didn’t receive a reply.– Our cleaners have a great reputation for thorough work. After following up with them, they confirmed the home was clean and ready for your arrival.We do all we can to provide an excellent guest experience and we look forward to hosting many satisfied guests.

We're glad to hear you found the home clean, enjoyed the property, and felt it matched the listing photos. We apologize that some maintenance items affected your stay. As soon as these concerns were brought to our attention, the local team responded promptly to address the vents during your stay. The bathroom ceiling and tub finish are cosmetic items on our maintenance schedule and will be addressed as we continue making updates while minimizing disruptions to future reservations. Thank you for sharing your feedback, as it helps us continue improving the guest experience.