Escape the city to this quiet home along the beautiful Ottawa River

Hi Manon We are sorry you did not enjoy your stay with us. Firstly, LaPasse is a small town located along the Ottawa River with many beautiful places around, many of which are listed in our guide book. It seems as though you may have overlooked your welcome emails. This is a self serve unit, we provide enough to get you started but you are required to bring your own amenities. The 2 rolls of toilet paper provided should have been enough to get you started and was never intended to last you for 6 days, but we are sorry you feel otherwise. Again with it being a self serve unit, Kleenex is not something we typically stock. Our apologies for what you deemed unacceptable in regards to the cleanliness of the BBQ and the walls - this is the first time anyone has complained about this, we have had countless glowing reviews about the cleanliness of our cottage, and our cleaners take pride in their work. We do wish you would have reached out to us regarding the humidity and the screen door. These are both easy fixes and we would have had our property manager take care of it immediately. We do apologize about the exterior wood burning fireplace. We had some landscaping done and there was a miscommunication between us and the lawn maintenance personnel as to when it was ok to be walked on again. We didn’t want to bother you with this small matter as you had informed us a few days before your arrival that you would be coming late due to a personal matter. It was our intention to have the area reopened for you to enjoy. You also had the option of the propane fire bowl. Again, we wish you had communicated this to us as we would of made it right. We do apologize that our cottage was not up to your standards.