We stayed at Mulgrave Villa for six nights as a group of seven. Unfortunately, the property was significantly below what we expected from a listing describing it as “luxurious upscale.” Upon arrival, we found mouse droppings in multiple kitchen cabinets, including around cookware, and in a bedroom nightstand. The coffee maker contained old moldy coffee and bugs. There were dead insects, spider webs, hair in beds and bathrooms, and foul-smelling laundry left in the washer. We reported everything immediately. Rather than coordinating remediation, the owner told us to contact the local property manager ourselves. He acknowledged the issues and returned to clean, but the remediation was inadequate; droppings and dirty cabinets remained. The owner’s communication was dismissive. She called my messages “unnecessary” and “repetitive,” told me to be “a little bit accommodating,” and accused me of seeking a credit while I was documenting health and sanitation concerns. We did not cook dinners in the advertised fully equipped kitchen, washed dishes and towels ourselves, and refrigerated even shelf-stable food due to the rodent concern. Relocating 7 people during peak season was not feasible despite searching. Vrbo ultimately did not adequately resolve the situation. Between the sanitation issues, inadequate remediation and owner communication, I would not stay here again.