Heated Pool Access: Palm Springs Vacation Rental

Hi Mike, we truly appreciate you sharing your thoughts about your recent stay. Your feedback is essential to us, and we've relayed your comments to the homeowner, who would like to address the following:-We deeply regret that the property did not meet your expectations. It's important to note that all the kitchen appliances and accessories provided are accurately listed on the booking site. However, upon learning of your needs, the property manager promptly supplied a brand-new box of dishes stored in the property supply closet. Additionally, they made a trip to Target on the same day to procure a couple of serving platters, as per your request. We were not made aware of the cabinet door issue during your stay; had we known, it would have been addressed promptly.-Regarding the carpet, while it was shampooed just a month prior to your stay, its light color does tend to show dirt from high traffic. Nevertheless, we have taken immediate action by arranging for professional cleaning once again, and plans are underway to replace it as soon as logistically possible.-We have not received any previous complaints about the bed, couches, showers, or area rug. However, we take your feedback seriously and will inspect and evaluate each of these areas without delay. Had you raised any of these concerns during your stay, they could have been addressed promptly.Your feedback is greatly appreciated, we strive to ensure an exceptional stay for all our guests and eagerly anticipate this property hosting many more satisfied guests, as reflected in our numerous positive reviews.