Casa Tranquila em Atascosa com Varanda e Deck!

Thank you for your feedback. We're glad you found us to be considerate hosts. Our listing clearly notes that the property is located outside the San Antonio city limits. Because San Antonio is such a large metropolitan area, traffic and ongoing road construction can sometimes make travel times longer, and unfortunately those conditions are beyond our control. We do, however, work hard to keep our home well maintained and appreciate you bringing the maintenance items to our attention. We address issues as quickly as possible to ensure a comfortable stay for our guests. We also strive to offer a clean, comfortable home at a reasonable price, and we appreciate your feedback as it helps us continue to improve. We wish you safe travels and thank you for staying with us.

Thank you for sharing your feedback and for the kind words about the house itself. We're sorry the outdoor space did not meet expectations during your stay. Heavy rain during that period made it difficult to keep up with mowing, and the wet conditions also contributed to increased mosquito activity outdoors. Regarding the trash can, collection is scheduled for Wednesdays, and we regret if the disposal instructions provided in the home were not clear during your visit. We take the comments about the patio furniture, curtains, and televisions seriously and will be reviewing these areas to look for ways to improve the overall guest experience going forward.

Hello Tammy, Thank you for your visit and for taking the time to share your feedback, we really appreciate it. I’m sorry to hear about the issues you encountered during your stay. That’s certainly not the experience we want for our guests. I’m glad you were able to manage things in the moment, but we understand how inconvenient and concerning that must have been. Please know that we’re addressing both of these issues right away to ensure everything is safe and functioning properly for future stays. We’re truly grateful you brought this to our attention, and we hope to have the opportunity to provide you with a much smoother experience next time.