Ski in/ski out condo with mountain views in quiet upper village (pet friendly)

Hey Heidi, We are disappointed to hear that you didn't have the best experience at our condo as we strive to provide an excellent experience for all of our guests. We were hoping to clarity a few things with your review. We found out about the maintenance work on July 7th and immediately messaged all of our guests through the VRBO platform, including yourself - and asked if there were any concerns with a potential disruption. At that point you were still within a cancellation window, and we have worked with a number of guests a full refund or reschedule for guests that responded. Since we never heard from you we assumed you were ok given the circumstances. As for the comment in regards to the AC, you had messaged us during the stay saying you did not know how to operate it - we provided clarity and you informed us that it was working properly. As for the common areas, unfortunately that isn't common here in Whistler and we did not advertise that it was available. We are only responsible for our unit. The window shade that you are referring to actually does cover the entire window. Maybe there was an issue operating it, but if we had known there was an issue we would of gladly helped resolve it. Lastly, in regards to ski in ski out that we advertise in our listing, it is implacable in the winter, there is a lovely ski path from our condo directly to the base of Blackcomb Gondola that is highlighted in our welcome package - there is also a path higher up on the mountain that you can ski directly to our condo - both are wonderfully covered with snow in the winter, but unfortunately with that all melted in the summer months you are correct - ski in and out is not available at this time. As you mentioned, we do pride ourselves in being very response and helpful and we wish you had voiced any concerns during your stay that we would of really loved to help resolve at the time.