3 Mi to Silver Dollar City! Family Getaway w/ Pool

Thank you for sharing your feedback. We understand the outdoor area can be a bit challenging to navigate since the surrounding terrain is naturally hilly. We want every guest to feel comfortable enjoying the space, and we appreciate you letting us know how it affected your stay. We're always looking for ways to help future guests feel more informed before they arrive.

Hi Cindy, we truly appreciate you sharing your thoughts about your recent stay. Your feedback is essential to us, and we've relayed your comments to the homeowner, who would like to address the following:-On the day of your stay, our cleaning crew experienced unexpected delays, which regrettably went unnoticed until it was too late. While this is an isolated incident, we want to assure you that our cleaning crew has consistently provided excellent service in the past and has been responsive to any issues that arise during our guests' stays.-Regarding the heating and cooling system, we are taking proactive steps to address any concerns. In April, we have scheduled the installation of a new A/C unit and furnace to ensure optimal comfort for our future guests.Our commitment to providing an exceptional stay remains steadfast, and we eagerly anticipate hosting many more satisfied guests.

From the Owner: "Thank you for your feedback. I've reached out to the HOA regarding the condition of the pool and the cigarette butts around the property. I understand how frustrating that must have been. The HOA does have a service in place to clean the pool daily, so I’m not sure why the bottom appeared green during your stay, but I’ve flagged this for immediate follow-up. Similarly, they are responsible for maintaining the common grounds, and I’ve raised concerns about the cigarette litter so that it can be addressed properly.As for our property, my cleaner confirmed that the porch is swept and the area around the home is checked for trash during each turnover. I truly regret if that fell short in your case.The back deck is being replaced on Monday, August 11, and we're currently evaluating options for a new grill to improve the outdoor experience moving forward.We’re committed to making improvements and appreciate you bringing these items to our attention. I hope we’ll have the chance to provide a better experience in the future."

Hi Teresa, we appreciate you bringing these concerns to our attention, and we're sorry your stay wasn't as seamless as we strive for. After reviewing your feedback, we connected with the homeowner and wanted to share the following:- The smoke detector has already been replaced, as it had been removed by a previous guest. Moving forward, the cleaning team will regularly inspect and test smoke detectors.- We've addressed cleanliness concerns directly with the cleaning crew and requested photo documentation after each clean to ensure consistent quality moving forward.- A plumber has been scheduled to promptly address and resolve the bathtub drainage issues.- The deck is set to be completely replaced in August. Due to high-season contractor scheduling, it couldn't be replaced sooner, but the homeowner has arranged for temporary repairs to ensure safety until the full replacement occurs.- While the spiral staircase is accurately represented in the listing photos, we understand it may not be ideal for all guests and point out that two bedrooms and a bathroom are available on the main floor to accommodate guests who prefer to avoid stairs.- We appreciate your comments on kitchen amenities and are reviewing options for enhancing ice availability for guests.Thanks for your valuable feedback.