Spacious Townhouse in Willemstad City Center

Dear Ken, Thank you for taking the time to share your feedback. We’re glad to hear that you found the location fantastic and that the apartment met your needs in terms of space. However, we sincerely apologize for the inconveniences you experienced during your stay. Regarding the washer, unfortunately, it stopped working during your stay. We did request maintenance to come by, but due to the holiday season, they were very busy, which caused a delay. We completely understand how frustrating this must have been for an 11-day stay, and we truly regret that it wasn’t fixed in time for you. We can now confirm that the issue has been resolved. As for the soap, shampoo, and detergents, we provide a small welcome package with essentials for our guests. However, items like salt, pepper, and cooking oil are not provided, and this is not stated in the listing. We have found that leaving such items from previous guests is not always well received due to hygiene concerns, which is why we choose not to do so. For the microwave or other appliances, we are always available to assist if guests have any issues, and we encourage reaching out to us so we can explain how to use them. We’re sorry if this wasn’t made clear during your stay. Regarding the blood spots on the quilt, this is absolutely unacceptable, and we deeply apologize for this oversight. As soon as we were informed, we removed and replaced it immediately. Cleanliness is a top priority for us, and we have addressed this with our housekeeping team to ensure it does not happen again. The bathroom sink issue has been noted, and our maintenance team resolved the issue already. We understand that parking in the city center can sometimes be challenging, and we appreciate your patience with this. We always recommend checking the available parking areas nearby. We truly regret that your experience was not as seamless as it should have been. Your feedback helps us improve, and we will work to ensure a better experience for future guests. If you decide to give us another chance, we’d love the opportunity to provide a much better stay. Kind regards, Mart Customer Success Agent