Great Barrington Lakeside Getaway w/ Kayak & Grill

We're so glad the screened-in porch and outdoor shower were highlights for your group, and that the location and space worked out well for your college reunion! Thank you for sharing your experience with us.

From the owner:"So glad you enjoyed it!"

Thank you for your kind comments. We agree that the photos don't do the home or the settings justice!

Thank you for your great review, Pedro! We are delighted that you felt at home and had so much fun! That's just what we would hope for!

From the owner: "Thank you, we are so glad you enjoyed your girlfriend weekend!"

From the Owner: "We are delighted that you enjoyed the house and so much wintry fun!"

From the Owner: "Hi Maria, Thank you for your kind comments. We are so glad you enjoyed the house and deck, and that you had a good time playing games and hanging out. We hope you will come back!"

Hi Deborah, we’re delighted to hear you enjoyed your stay in the Berkshire Hills and appreciated the porch, ample space for socializing, and thoughtful touches like the toiletries. It sounds like you made the most of your time relaxing with wine and cheese while taking in the beautiful surroundings. Regarding the kitchen, we apologize that it wasn’t up to standard upon your arrival. The homeowner has addressed this with the cleaning team to ensure improvements are made for future guests. We’re so glad to hear that you’d rent here again, and we look forward to welcoming you back for another wonderful stay!

Hi Steven, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties very seriously. We followed up with the homeowner after reading your feedback, and they wanted to share the following:- We're very sorry to hear that some concerns upon arrival affected your stay. I apologize for any door that was left open. While we live in a safe community, I understand how that could be unsettling. Our home is nestled in a peaceful, private setting near town, and we believe its natural, serene environment is part of its charm.- Cell service can be spotty depending on your provider, but the internet is excellent, and phones work once connected. I apologize if this added to your anxiety.- Regarding the fridge, we keep a shelf of condiments for guests, which some appreciate. We don't instruct cleaners to store our food in the fridge, and I apologize if it was not adequately prepared for your stay. Our care manager could have addressed this immediately.- Although your stay was non-refundable, we offered a two-day refund for the open door, fridge issue, and your discomfort. We didn't think a full refund was warranted due to the location and cell service, which are part of the country charm.We always work with both guests and homeowners when issues arise and apologize that we were unable to come to the resolution you were hoping for based on the documentation provided. We strive to go above and beyond for our guests and are confident that future guests will have excellent stays. Thank you for your feedback and for giving us the opportunity to improve.