Lake Erie Family Getaway in Amherst: Pets Welcome!

From the owner:"We appreciate you staying with us and sharing your feedback. We’re sorry the shower and dryer didn’t meet expectations. We’ve confirmed the showerhead is working properly, and we wish you had reached out during your stay so we could have helped right away. As for the dryer, it does work but is louder than we’d like, so we’re replacing it with a new unit. Thanks again for helping us improve the experience for future guests."

Hi John, we want our guests to arrive at a vacation home that’s 100% ready for their stay, so we take feedback like this seriously. After reviewing your comments with the homeowner, they’d like to share the following:- We've scheduled seasonal deep cleans moving forward to address any dust or buildup that regular cleanings may miss.- The landscaping service has been upgraded to a provider with higher standards to ensure the exterior stays well-kept.- Two additional dining chairs are added to the purchasing list to be bought soon to make sure all guests can enjoy meals together comfortably.- Maintenance has been notified to repair the bedroom thresholds and ensure the property stays safe and functional.- While the property manager is always available for support, we weren’t contacted during your visit. Reaching out at the moment often allows us to fix things right away and improve your stay.Thanks for taking the time to leave your review. We appreciate your feedback and will continue to work closely to ensure the best possible guest experience moving forward.