6/10 - Razoável
Martin
8 de mar. de 2025
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Comunicação
The Carbon suites were very modern and clean. Expedia state that admin is in attendance until 20.00, this is not so. Also, there was no washer or dryer in the kitchen as stated by Expedia. It was a nice touch to have biscuits, cakes, a coffee machine, milk and tea bags on the ground floor lobby where guests could help themselves. Communication with the admin leaves a bit to be desired. We had several attempts with the admin to obtain access to the suites. Apparently, on-site admin is only in attendance from 10.00 to 14. 00 hrs. They wanted to communicate by ' whats ap`, we do not use 'whats ap'.We were arriving at 18.00 hrs. They sent us a pass number to enter the suites by text on our cell phone. Later in the week after we had been out and about we arrived back at the suites to find a Spanish family trying to access the suites. They had no pass number for the door lock and had tried several times to ring a number which they had been given to get the entry details. They had been there for about thirty minutes. I explained that if we let them into the building there should be a letter on the reception desk with their name on it with the pass to enter their suite. I checked their name and there was a letter for them with their details. How long they would have waited if we had not come along before they got a response from the admin is anybody's guess. When the admin staff were there they were very helpful. This situation needs attention.
Martin
Hospedou-se por 5 diárias em fev. de 2025