Phoenix Biltmore home

Experience true relaxation and quality time with your loved ones at this tranquil and peaceful getaway. Enjoy quality time together surrounded by the beauty of nature, taking in the stunning views and getting back to basics with a homely feel. Unwind and refresh in the tranquil atmosphere, and take in some of the best sights and sounds the region has to offer. A perfect setting for a memorable family vacation.

Cancellation & Refund Disclaimer: - VRBO AND DIRECT BOOKING CANCELLATIONS
Please note that due to merchant processing costs, if you qualify for a full refund upon cancellation, the maximum refundable amount will be 95% of the total price paid. Additionally, refund processing times may vary depending on your bank, typically taking 10-15 business days to reflect in your account.
NOTE: Only recyclables in the blue bin. The rest of the trash goes in the trash bin in the back alley.

-We abide by city, county and state regulations as well as have a duty to maintain the integrity of the neighborhood so we have partnered with "know your guest" aka superhog for guest screening.

- Before your booking begins, you'll need to verify your details through Know Your Guest. You'll also have the option to choose between paying a refundable security deposit or purchasing a non-refundable damage waiver. We recommend choosing the damage waiver as it provides protection in case of accidental damage during your stay.

Please note that after your reservation is confirmed, you'll be asked to validate certain information about yourself and select one of the following two options:

1. Damage Waiver/Application fee (non refundable) = $20 AMT in superhog.

OR

2. Security Deposit (refundable) = $150 AMT could take 5-10 business days max

-These measures are taken to help prevent unauthorized large gatherings/ Parties , Disruptions to the Neighbors/Neighborhood, 3rd party bookings (Person using someone else's profile)

- Kindly note that the garage can only accommodate sedan or medium-sized vehicles. However, we have the convenience of a driveway available for your use. Street parking, unfortunately, is not permitted. If you have any questions or need further assistance, please feel free to reach out. Thank you for your understanding.

- NO smoking on the premises. Violation fee: $750.

- Please do not throw any solid food or oil in the sink to avoid clogging. Violation fee: $250.

- We cannot accept deliveries on your behalf as we lack mailbox or secure receiving facilities. To ensure your items arrive safely and on time, please have them sent to your home address.

- Check in is at 4pm. There seems to be a glitch on Airbnb where you may be able to select a check in time. Please assume and expect the check in time to be always at 4pm.

- Late check-out fee: $100 for every additional hour beyond the check-out time.
- Please note that we implement this to ensure our cleaners have sufficient time to clean the property.

- Return any physical keys to the lockbox (if you've received one) to avoid a $250 charge for a missing key.

- Once you check out, please make sure to set the AC temperature to 80 degrees. If your stay is from December to February, turn off the A/C.

- Please treat the unit as your home. Fees may be applied if there are any damages.