6/10 Okej
Kristina J.
2 sep. 2024
Beautiful Home in Need of Cleaning/Maintenance
This home is gorgeous and very well set up for family or large groups. However, when we arrived we discovered several issues with broken/damaged items and lack of cleanliness. We discovered dirty underwear on the floor of the primary room closet, broken blinds on the main room sliding door - that clearly had been discovered as broken but not fixed or remedied, sticky floors, unclean sheets, full bathroom garbages and dirty patio/outdoor furniture to start... The electric bikes in the garage did not have fully working brakes.The water in the refrigerator did not work. The coffee pot had not been cleaned. I would have liked to look past the issues but they just kept adding up as we got comfortable in the home. The property manager did respond in a timely manner and offered for housekeeping or maintenance to come out to try to address some of the issues. At that point we only had a few days in the home to celebrate a family birthday and did not wish to be interrupted. I appreciated the offer, but these are issues that should have been addressed before we arrived to a luxury resort rental. I would not return to this property, which unfortunately is more a reflection of the property management than the home itself. I would be hesitant to recommend anyone looking for a luxury rental experience stay in this home. 5 star home 2 star cleaning/maintenance.
Kristina J.
Bodde här 3 nätter i augusti 2024