Damage Deposit Policy
Summary
At the time of booking, hosts may request a refundable damage deposit, or that guests purchase property damage protection.
What’s allowed
We allow hosts to request one of the following:
- A payment card on file
- An upfront refundable damage deposit. Please note: This can only be collected directly by the host if it is clearly detailed in the property listing
- Property damage protection
This is intended to cover the costs of any damage to the home by the guest, someone the guest invites, or a pet. These may include:
- Costs for broken or damaged items, such as furniture or appliances
- Additional cleaning costs
What’s not allowed
The damage deposit cannot be used to recoup optional services or fees (such as bike rentals or premium Wi-Fi), excess usage of utilities, or returning lost items belonging to guests. In these cases, hosts should use an additional payment request (Find more information here).
Learn more about host fees and taxes transparency.
Enforcement
In the case of a dispute over a damage deposit, please review VrboCare™, or contact customer support.
Related
More about Damage deposit claims for hosts.
More about Accidental damage protection for guests.