First off, we absolutely love Lae Nani and all that it has to offer, especially for families with small children!! We booked our vacation there about a year prior to our arrival. Then about 2 months before our trip, the person we originally booked with called and cancelled our reservation - this turned into an ugly situation that ultimately left us high and dry (story for another time). Having small children, we wanted a ground floor condo so we could allow our children to play in the grassy area and come in and out as they pleased. Of course, there were no other ground floor units available for the dates that we were going to be there. So I reached out to the owner of a previous condo we had stayed in at Lae Nani to see if she could help. Her condo was not available but she gave us the number of the owner next to hers, Lenore, who owns this condo. After sharing our situation with her, she indicated that her son and family were thinking of vacationing during our dates. Of course we were devastated as this was our last option. Turns out that she reached out to them, shared our story and came back to me and said that they wanted to help us out. So these amazing people who don't know us from Adam, changed their plans in order to accommodate our needs. We are forever grateful to Lenore and her family for helping to save our vacation!! They went far out of their way to offer us a solution and we couldn't be more appreciative. Their place is amazing and exactly what we wanted at beautiful Lae Nani. There is definitely something to be said for working with good, honest, kind people when booking a vacation and they truly made us feel at home in their place. We will definitely be back to this place that is perfect for our family's needs but also because the customer service can't be beat. Thank you Lenore and family!!