VallacchiB&B Tuscany Solution for Holiday tipical country house Family Friendly

Hi, thank you for your positive review. However, I want to point out that on the VRBO website it is specified that the washing machine is in a common room and it is subject to a fee. It is also written in the house rules that each guest finds upon arrival. Then it is also true that we are not very fiscal. It seems to me that you didn't pay for the washing machines you did. You know we had to put a payment for the washing machines to prevent some guests who are used to not having water and energy problems in their country from using the washing machine for a few items of clothing and not a full load. You know in Italy we have both water and energy problems and here in Vallacchi we want to be careful and in our small way we would like to contribute to the energy saving that is being discussed so much lately in Europe. I greet you warmly from Tuscany and I hope to have you as my guest again here in Vallacchi

We are very sorry that you did not get the most out of your holidays here. Our goal and our job is to try to meet all the needs of the guests, we sincerely try to do our best and certainly not always maybe we can. It is also normal that here in the countryside is sure not to hear the typical noise of the city such as the traffic of cars or ambulance sirens and police but it is sure that you will hear the cock crow in the morning, the donkey during the day sometimes we must use the tools to cut the grass and sometimes even the barking of dogs in the area even at night if they hear wild animals in the forest. But it also makes us smile that you have to complain about dogs, you have brought your cute dog and you have never respected the rules of the house about it. When you and your family went to visit some places, you left it closed in the apartment for 6/8 hours without saying anything to us and without water and he barked and criedit. We opened the apartment and left it outside and gave it water, and it was so happy, poor dog! During the day, as often happens to dogs that are not considered by the owners, it was he who started and barked at the dogs in the area. Surely it is not a dog that relates to his kind, although with, people it was good and kind, but not with everybody because you remember sometimes it was that he who went to the other guests and barked at them, but nobody complained.that even with our Labrador "Nina" did not want to play and if you remember well, barked to her too. However, we thank you for the company and the review you made sure we always have something to learn. hello and I hope to see you soon

We thank you for your written review I just want to point out that the mattresses in your room are new we replaced them at the beginning of this season. The mattresses of the children's room, it is true, they are a few years old, but having to sleep children, moreover small, and therefore not heavy do not seem so negative. Do you remember, every morning I asked you and also to the other guests if everything was ok or if there was any problem. We are present, above all, to try to solve any problems. You never told me about the mattresses throughout the week you've been here, I'm sorry and I apologize. But it is certain, that as you could check, and like you wrote in the review everything was clean . At each change of host we disinfect everything through the ozone technique that allows to eliminate even the mites of the mattresses Well I hope to have you and your family here again thanks for the company