Wave Estudio Las Canteras

Gracias por compartir tu opinión. Agradecemos que te hayas tomado el tiempo de proporcionarnos tus comentarios. Nuestro equipo sigue estrictos procedimientos de limpieza y siempre está disponible para asistir a los huéspedes durante su estancia. Cualquier inconveniente relacionado con la limpieza que se hubiera reportado habría sido atendido de manera inmediata por nuestro personal. También señalamos que algunos factores, como las expectativas personales de los huéspedes o el momento de los servicios de limpieza, pueden variar y están fuera del control directo del alojamiento. Valoramos tus comentarios, ya que nos permiten aclarar nuestros procedimientos y asegurar que los huéspedes conozcan el soporte disponible durante toda su estancia.

Estimada Judith, Gracias por compartir su experiencia y por destacar tanto la ubicación céntrica como el buen estado y comodidad del apartamento. Nos alegra saber que disfrutó de la estancia. En cuanto al aparcamiento, comprendemos que en algunas zonas urbanas puede ser un reto, especialmente en horas de alta demanda. Es un aspecto externo al alojamiento y fuera de nuestro control, aunque siempre procuramos ofrecer recomendaciones útiles, como la que usted menciona del parking en Poema del Mar. Agradecemos su valoración y será un placer recibirle nuevamente. Un cordial saludo

Dear Taha, thank you very much for your 5-star review! We are delighted that you had a very good stay. It was a pleasure to host you at Wave Studio Las Canteras, and we would be very happy to welcome you back anytime. Warm regards!

Mulțumim mult pentru apreciere! Ne bucură să știm că ai găsit totul foarte curat și că interacțiunea cu echipa noastră a fost pozitivă. Sperăm să te avem din nou ca oaspete în viitor!

Thank you for your detailed feedback. We're glad to hear you appreciated the comfortable bed, functional kitchen, and the overall design of the apartment. Regarding the check-in, we understand that the initial access might feel unfamiliar to some guests. We use an automated entry system to ensure flexibility and security, and although this process is clearly explained in the arrival instructions, our team is always available to assist in case of any difficulty—as we did in your case. As for the surrounding area, while the location is close to the beach and convenient for exploring, it is also part of a lively urban environment. Noise levels can vary depending on the day and time, especially in central areas, and unfortunately, this is beyond our control. We provide a basic set of supplies such as trash bags and cleaning items as a courtesy, calculated according to the length of stay and number of guests. As this is a tourist rental and not a hotel service, we do not restock these items during the stay. About the shower layout, it's an open-plan design that may not match everyone's preferences, but it is fully functional and cleaned thoroughly before each arrival. Finally, we’re sorry to hear about the incident with the bag left at your door. We can confirm that this is not related to our team or cleaning staff. In shared buildings, occasional actions from other residents are unfortunately out of our control. Our team is always ready to provide quick support whenever needed, and we thank you again for staying with us.

Merci beaucoup pour votre retour ! Nous sommes ravis que tout ait été à la hauteur de vos attentes. Au plaisir de vous accueillir de nouveau !