2/10 (非常に不満)
Adam P.
2025 年 1 月 21 日
気になった点 : チェックイン、コミュニケーション、掲載情報の正確さ
Left in the dark
we stayed here on new years eve from 31st Dec - 2nd Jan. during our stay there was an issue on the night of 31st Dec whereby the power to the property completely tripped out and would not come back on.we rang the emergency number and the caller advised we should check the fuse box and trip switches, which i did, this would not work. he also advised to turn large electrical items off which i did but again the power would not come back on.The emergency contact was not in a position to come to the property to help us nor did they have any other support for our situation. the only final advice was to look for another property. as it was 9.30pm on new years eve this was not possible for me, my wife and my 7 year old. we were left that night with no electricity, meaning no lights, no heating, no power to charge phones, we were all quite worried, it was pitch black and we had no other option than to go to bed and try and look for another property in the morning. we also had food in the fridge which perished, and we had no hot water for a shower or a bath.To be left in that situation in the dark and cold with no means of help or support was unacceptable.once the power did come back on the next day we were terrified that it would go off again and we would be left in the same situation. This had an impact on our whole trip. I have since tried to contact the owner on numerous occasions but they havent responded. i would strongly advise anyone to reconsider staying here.
Adam P.
2024 年 12 月に 2 泊滞在
