Villa Cactus Playa del Inglés – Spacious and Cozy

Hello Philip, We are very sorry that your vacation did not meet your expectations. As we have explained multiple times, the neighboring villa had an urgent issue due to a bathroom breakage and had to carry out an emergency repair. Moreover, these urgent works were carried out within the hours and conditions permitted by Spanish law. Unfortunately, we are not responsible for this – I remind you that you are renting a house and not a hotel. Therefore, if you want to avoid this type of risk in the future, I recommend considering only fully independent properties with no nearby houses, a private pool, and outside of any tourist complex. Naturally, these come at significantly higher costs than our rates. Furthermore, I would like to clarify that you requested a refund on March 13 (three days after checking in) without any intention of leaving the property. Had you decided to leave, it would have been understandable, and we would certainly have been willing to accommodate you. However, this completely changes the narrative. You requested a refund – which we kindly declined – not because you were leaving the property, but because you wanted to enjoy a free vacation. Best regards, Canarental