Two Bedroom Apartment Muswell Hill | Second Floor

The genteel urban village of Muswell Hill centres on the Broadway, lined with delis, fashion boutiques, chic cafes, and international restaurants. Alexandra Park has playgrounds, woods, and a boating lake, as well as the hilltop Alexandra Palace, a 19th-century edifice with panoramic city views, that hosts gigs and events. Walking trails criss-cross Highgate Wood, home to sports pitches and a cafe.
We are MoreThanStays — a highly rated host team trusted across major platforms. You’re welcome to look us up online to learn more about us and see how we work. Our goal is straightforward: to ensure your stay is smooth, stress-free, and memorable.

📲 Digital Guest Portal

Shortly after booking, you’ll receive access to our digital Guest Portal, designed to give you everything you need in one place:
Self Check-In: clear, step-by-step photo instructions (key-box codes appear automatically at your booked check-in time, usually from 3:00 PM)
House Manual: Wi-Fi details and easy-to-follow guides for the apartment
Local Guide: our hand-picked neighbourhood favourites — from great coffee to hidden gems

🤝 Support & Privacy

We respect your privacy and won’t disturb you during your stay. That said, we’re always just a message away. Guests consistently mention our fast, friendly, and helpful responses, whether they need a local recommendation or practical assistance.

🚨 24/7 Emergency Assistance

For urgent matters such as access issues, safety concerns, or heating and plumbing problems, we’re available 24/7 by phone.

🌍 Multilingual Team

To facilitate communication, our team speaks English, French, Spanish, Polish, and Russian.

Please don’t hesitate to reach out at any point — we genuinely want you to feel comfortable, supported, and at home.

Check-in & Optional Services

To help protect our properties and community while ensuring a seamless guest experience, we use a secure Guest Portal powered by BoomNow and Truvi (a leading guest-screening provider).

Once your booking is confirmed, you'll receive a pre-check-in link where you can securely confirm your arrival details. Depending on your booking, you may be asked to verify your ID as part of our guest screening and protection process.

Your Guest Portal will also include:
Digital apartment guide
Check-in instructions with photos
Your access code, which becomes available at your confirmed check-in time (usually 3 PM)

We also offer several optional extras to enhance your stay. These services are not included in the standard booking and can be arranged upon request:

Early check-in or late check-out – £15 per additional hour (before 3 PM or after 10 AM, subject to availability)
Additional bedding sets – £30 per set, delivered by our laundry on your chosen day
Mid-stay refresh clean – £66 (light clean, no linen change)
Baby equipment hire – £30 (includes baby cot without bedding, baby bath, and high chair)
In-person check-in or luggage assistance – Please book in advance to ensure availability:
£80 until 5 PM
£120 from 5 PM to 10:30 PM
£200 after 10:30 PM (due to added taxi costs)

These extras are entirely optional and offered for convenience only. To add any of them to your booking, simply reply to your confirmation email or use the Guest Portal link.

We’re delighted to host you and want to ensure a comfortable stay for everyone. Please take a moment to review our house rules.

1. General Conduct
- Let us know if you need anything—we’re happy to help!
- Only the guests listed in your reservation may stay overnight. Contact us if you’d like to invite visitors.
- Guests under 18 must be supervised at all times.
- Please treat the space with care. Do not move or remove furniture and items—you may be charged for damages or excessive cleaning.
- Lock all doors and windows when leaving.

2. Respect for Neighbours
- Keep noise levels down, especially during quiet hours: 10:00 PM – 8:00 AM (no loud music, shouting, or gatherings).
- Please do not engage with neighbours—contact us via chat or call in urgent situations.
- Drones and other unmanned vehicles are not allowed without permission.

3. Fire Safety
- No smoking indoors (including vapes) or in the courtyard.
- No open flames—this includes candles, fireworks, or lanterns.
- Do not cover electric radiators—use the provided airer for drying clothes.
- Keep communal areas clear—these are emergency exits.
- EV charging (including e-bikes/scooters) from domestic sockets is not allowed.

4. Cleanliness
- Remove outdoor shoes inside the apartment.
- Follow the online manual for rubbish disposal.

5. Pets
- Pets are not allowed unless agreed in advance.
- Approved pets require an extra cleaning fee.
- Pets must never be left unattended.
- If travelling with pets, contact us for guidance on suitable spaces.

By staying here, you agree to follow these rules. Thank you, and enjoy your stay!

1. The property entrance is through Athenaeum Place (the back alleyway, not the main street, which is called Fortis Green)—see the attached pictures.
2. Please go to the end of the street and up the last staircase to the right. Use the middle key box A next to number 89 to retrieve keys to the flat (code available at your confirmed check-in time in this app's 'Door codes' section).
3. For rubbish, put it in the bin at the end of Athenaeum Pl - it's collected twice daily.