Deluxe Stylish Cantebury Home

Hi Andrew, Apologies for the delay in getting back to you! Thank you for your message and for taking the time to share your feedback before leaving a review — it’s genuinely appreciated. I'm really sorry to hear that the property didn’t meet your expectations in several areas. I want to address each point you raised: • Photos and room size: I appreciate you flagging the discrepancy with the bedroom photos. The listing has now been reviewed to ensure all images accurately reflect the current layout and size of the rooms. Misleading photos are absolutely not our intention. I’ve also contracted the services of a professional photographer for additional photos to ensure all discrepancies are fully resolved. • Dishwasher listing: Thank you for pointing this out — if a dishwasher is listed but not present, that’s clearly a mistake, and we have now corrected it. • Leak in the ceiling: I’m very sorry you experienced this. That’s clearly not acceptable, and I’ve brought in a professional to inspect and repair the issue properly. • TV setup: I understand how frustrating that must have been. The TV is now correctly formatted to ease access to digital TV apps. • Garden maintenance: Thank you for letting me know — This has now been taken care of and I’ve spoken to our grounds team to ensure this is addressed more regularly. • Interior wear and tear: Things like screw holes and missing loo roll holders shouldn’t be overlooked — I’ve had our maintenance team take care of these. While I’m glad to hear you found the property clean and tidy, I completely understand your disappointment with the inaccurate listing. That’s not the experience we aim to provide, and I sincerely apologize for the misrepresentation. Your feedback is invaluable in helping us improve, and I take it very seriously. Thank you again for staying with us and for taking the time to share this. Warm regards,