Pool / Spa
- 100% refund if you cancel at least 30 days before check-in.
- 50% refund (minus the service fee) if you cancel at least 14 days before check-in.
- No refund if you cancel less than 14 days before check-in.
Damage and incidentals
You will be responsible for any damage to the rental property caused by you or your party during your stay.
Max guests: 16
Minimum age of primary renter: 18
Cold hot tub! Beautiful house!
It should say somewhere during booking that in order for the “hot tub” to be heated you have to pay the extra fee to heat the pool. We added the heat and 2 days later it was kind of warm and the hot tub never got hot. So it turned out to be a waste of money. There was 2 strips of the patio blinds missing, minor dings throughout the house and the wall by the stools was dirty needed to be cleaned or painted other than that we loved the house and really enjoyed our stay we’ll be back to champions gate the area was beautiful!
Overall it was a great place, add listed as having 4 kings beds but there was only 2. Pool heat didn’t work properly and we had to call management.
Over the years I have rented my houses in the Champion Gate Resort. This house by far is the best. My family and I really enjoyed our stay. There was plenty of room for everyone. The theater room, jacuzzi and pool is where the family spent of most of time in the evenings after a long day at Disney World. This was so relaxing.
There is no need to travel outside of the Champions Gates Resort. This place has everything from grocery stores, McDonald's, Wendy's, a pharmacy and plenty of other restaurants just to name a few.
The only thing I would suggest as an improvement is to possibly compile an information book to share information such as the local hospital or urgent care clinics and/or other important information that could be beneficial to renters that does not know the area.
Again we really enjoyed our stay! My family and I will returning again.
Check in time was 4:00pm, attempted to check-n at 20 minutes early and were told to come back at 4:00. Returned at 4:00 and waited in line for 45 minutes to check-in.
After the third day the door code did not work, called the 800 number listed, waited on hold for 5 minutes and was prompted to leave a message. An hour and 1/2 still no return call, left another message and NEVER got a call back. Thank goodness there was a locked key box that we were able to get into.
House was spotless clean but routine maintenance was not upkept. A five bath house and in every bath the toilet paper holder was either off the wall or hanging on with one screw. numerous plaster repairs where it had been previously replaced. Pool table was missing two of the pockets causing the balls to fall to the floor. Only one question stick had a tip.
The layout of the house was as described and suited our needs well. Upon arrival the latch to the pool fence was broken and we had three children under the age of four, I called maintenance and they responded within the hour and repaired the latch.
Great property, but be ware of property managers
This is a great property, exactly as described but the owners need to find a better property management company. Their communication is poor at best. Read some of the Yelp reviews on this company. I gave the property a 4 stars because our only issues were related to the management of the home. There are some other trivial issues like only one towel and bath cloth per person (sucks when you need one to swim), NO household amenities (you’ll need to make a Grocery run day 1), moldy pool furniture, a faulty front door lock, etc. All things we could live with.
The biggest problem is not being able to reach a live person after you arrive. Good luck trying to get ahold of anyone through the 1-800 number for Executive Villas. You will be communicating via email, and it could take more than 24 hours to receive a response. On a short vacation, time is of the essence. For example, we reported an issue with ants, and someone come by after I threatened to cancel the charges, but the ants returned before we left. This is my 4th year traveling to the area booking through HomeAway, but I will not be staying at any more properties managed by Executive Villas.
Executive Villas Florida
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