De un sitio asociado
4/10 Mediocre
Celeste H.
8 de jul de 2021
Will not stay again.
Rating Details:
The property manager was very unhelpful.
The vacation rental was somewhat dirty.
I was happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The house itself was fine. There was a lot of construction being done at the resort. We were only notified one week before arrival about the construction and that is not enough time to find somewhere else to stay. Our house was missing some things. Management needs to learn to respond and answer questions and concerns. I emailed twice to ask a specific question and received no response. I also did not receive any instructions about how to check in and that it was at a different location. During our stay the fire alarms starting going off and I sent a message through the site that was given to us from office and there was no response. One morning we were sleeping and the construction crew knocked on the door and woke us up. They said they needed to look in the kitchen. This should not have happen. Then another morning I was sleeping on the couch next to the front door and a worker came up and nailed a sign over the full window door. Again waking me up but also looking in. If construction is every completed the resort will be nice but Management needs to learn customer service. I am very taken back about how they did not care to answer or respond to questions or concerns. I feel like they do not care if you have a good stay, they just want your money.
