2/10 Terrible
Ken T.
Jul 18, 2018
Buyer Beware
This property is secluded and the grounds/pool are beautiful. The house is fairly well maintained and the housekeeper is very friendly. Here is where things go wrong. When you book this home, the property lists a number of items that are in the home...air conditioning, coffee pot, washer/dryer, heated pool etc. Initially you believe the pool, air conditioning, pizza oven, washer/dryer etc...is part of the overall weekly price. This is not the case. Only when the time has lapsed for you to cancel your reservation without a fee, the owner then sends you the contract and a long list of house rules. The pool costs extra if you want it heated or serviced in any way. The air conditioning costs extra upon consumption. You are not allowed to use the washer and dryer but have to pay the housekeeper 15 euro an hour to do laundry. There are no directions to even use the outdoor pizza oven or grill. Matter of fact, the owner said it would take 3 additional people to light and oversee using the pizza oven all at additional costs. You want an extra towel? ..it costs you. You get 4 coffee pods (even though the house sleeps 10). Each additional pod costs you .40/pod in the contract. When you get to the house, there is a new set of "house rules" and each additional pod is .70/pod. This house goes for over 10K US dollars a week and you feel nickeled and dimed with every move. Even the wifi costs an additional 30 euros/week. None of these additional costs were transparent prior to our ability to cancel without a fee. Every owner has the right to charge what they want for their home but not being transparent about all the additional costs is not the right thing to do. We would strongly encourage you to get everything in writing prior to booking or choose another home with VRBO.
Ken T.
Stayed 7 nights in Jun 2018