This is a difficult review to write, as the apartment itself is wonderful and very well situated. Pascal, Barbara's husband, met us on arrival as planned and was most helpful getting us situated initially. After we were in the apartment, however, we were, in essence, on our own, with little support, notwithstanding that we were charged a significant “service fee”. Pascal did come by (after being asked to do so twice by me) to help with a poorly installed counter top in the main bathroom, which rendered it difficult to use. He said the installers would come by two days later to fix it, but they never came.
We didn't know how to use the induction cooktop and no manual of instructions could be found (we have a gas cooktop at home). We eventually figured it out, but there was no response from Barbara to our email on how to use it.
One bath towel and one hand towel per person, but no towel for the main toilet, which was separate from the main bathroom, functioning as a “powder room”, so we had to share a hand towel (mine), which particularly in time of covid was less than desirable.
Just two rolls of toilet paper were provided, which was inadequate for a party of four people staying a full week. One roll of kitchen paper, and one large trash bag, were also inadequate.
So after paying a significant amount of money for our full week stay, we had to go shopping for those “amenities” that could easily have been provided at very little cost by the owners (or their agents on their behalf). When you run out of toilet paper, after paying that amount of money, at least I (am possibly others) might think the owners (or their agents on the owner’s behalf) are not properly taking care of their clientele. We had to provide dinner napkins, but are accustomed to doing that with rentals we have had in the past, so no surprise there.
The long list of cleaning items expected of us on departure, some of which we would do anyhow, and did, made me wonder why I was paying a non-trivial cleaning fee”, although admittedly more had to be done.
So, as I said in the beginning, this is a difficult review to write. The apartment was wonderful, but service, in my opinion, was inadequate as the apartment could have been outfitted much better at very low cost to the owners and certain guidance could easily have been provided by their agents as we asked for. If one rents this wonderful apartment, the best we have ever rented in Cannes, rent it with all the above in mind.