This is a lovely, sun-drenched, well-appointed flat in the heart of Chelsea. The check-in process was seamless, and we were graciously given a tour of the flat and showed how everything worked (stove/oven, laundry, etc.). When we expressed our dismay that the flat didn’t have a coffeemaker, within the hour a French press was procured and delivered to us … along with a bag of Starbucks coffee. Customer service, indeed! In terms of location, everything you could want is right outside your door: great shopping, restaurant options galore, Waitrose, Boots, Sloan Square, Duke of York Square, the Saatchi Museum, and everything else that Chelsea has to offer! Plus, the Sloan Street tube stop is a quick walk away. My only (small) wish is that the flat had a floor lamp and/or end table and lamp in the living room so the overhead lights didn’t have to be on all the time. Other than that, IMHO, the flat is perfect. This is our 4th London flat we have stayed in over the years, and BY FAR the best. I will definitely book it again.