The location of this property will not disappoint. Absolutely breathtaking view, peaceful and a short walk to the pretty village of TourTour.It's also a great spot for travelling to the Lac St Croix and Verdon Gorge.
Unfortunately the house itself is in serious need of some TLC. On arrival we were very disappointed with the cleanliness of the property and we had, as expected, been requested to bring cash for the cleaning of the house so we were quite surprised to find it in such poor condition.
The inside of the house was fair but there was an overwhelming smell of the drains and there were dirty marks on some of the inside walls.
The bin outside the front door was overflowing from previous guests.
There was a bag of garbage in the patio area.
There was other litter and debris strewn over the steps and are leading to the pool.
The pool furniture was permanently stained with what looked like mould, the cushions hadn't been washed and and table hadn't been cleaned. The outdoor seating area had broken chairs all round it and the pool was very dirty with algae.
The property looked very tired and nothing like the 'wow' factor of the photos!
Also, the baby cot hadn't been put together properly and when we placed our baby in the whole thing collapsed.For a safety issue we contacted the caretaker immediately and were advised instructions were in the 'house manual'. This was a link to YouTube!
The caretaker, Bregje,said she would come by the following morning & we expressed our disappointment and she half-heartedly tried to rectify some of the problems. Sadly she didn't seem very interested and was full of excuses. "The cushions are cleaned every 2 weeks" etc. The most disappointing thing we were told,repeatedly, was that it was "the end of the season".This is not what you want to hear when you are paying a huge amount of money - it may have been the end of season for them but it was the first day of our holiday and we were paying peak season rates.
As the week went on, we noticed more and more things that weren't up to standard: broken chair, light fittings broken, gas bbq near empty, broken fan...
Again we were told "end of season".
Bregje told us she would return on Friday but she didn't - only text to instruct us where to leave the cleaning money (!) and with instructions to take the rubbish with us, empty the dishwasher and clean bbq.
Not the best customer service & would not recommend to others. Will be emailing owner with photos.