CozySuites - Penrose on Mass w/ pool & parking #1

Hi, Thank you for staying with us and for the review. We're glad the property was comfortable and clean and that you would stay again. We appreciate the feedback and hope to host you again.

Hi Patrick, Thank you for staying with us and for the review. We're glad the space was clean, the bed was comfortable, the location worked well for you, and check-in/out was easy. We appreciate your feedback and hope to host you again.

Thank you for the helpful review! The team is glad to hear that the space was clean and communication was easy. The feedback about the pool towels, parking, and elevator access is greatly appreciated, and the team will review these details to make the guest instructions clearer. Thank you again for the feedback, and we’d be happy to welcome you back!

Hi Eric, Thank you for staying with us and for the review. We're glad the location, cleanliness, and comfort met your needs and that our team was responsive when you had questions. We appreciate the recommendation and hope to host you again.

Hi, Thank you for staying with us and for the review. We're glad this studio was your favorite and that you found it clean, cozy, and simple yet elegant. We appreciate your continued stays and look forward to hosting you again.

Thank you for your feedback about your stay at PEN-563-01-SF HMY. We’re glad the unit was clean and that you liked the space, bathroom, and balcony — and very sorry the stay fell short in other ways. We reported the hallway odor to building management and requested a deep clean and inspection of common areas. We also flagged the thin walls and the nighttime noise with building security so they can increase patrols and enforce quiet hours; we’ll add clearer language in the listing about possible street noise so future guests can plan accordingly. We’ve passed your mattress feedback to maintenance for inspection/replacement if needed. Safety concerns and the interactions you described were escalated to building management and security to improve exterior patrols and lighting. I apologize for the discrepancy you experienced with the garage rate — we updated the listing to reflect current parking fees and clarified the available parking options. We also revised the listing and house rules to make pool occupancy limits clearer. We regret the impact this had on your trip and that you left early. Thank you for pointing out what worked and what didn’t — your comments help us improve. If anything similar occurs during a future stay, please message us through Vrbo so we can try to address it right away.