This renter did not notify me of any problems until I charged an extra fee for the unacceptable mess left in the kitchen. My lease is very clear that the kitchen must be left clean. The sink was full of dirty dishes, frozen drinks were left in the blenders and the lower cabinets were in disarray. My cleaning girl brought in a second girl to clean the kitchen. She has limited time between departures and arrivals so a clean kitchen is required on check out.
It is possible for Guests to bring in bugs in their fishing tackle and dive gear. If this renter had notified me there was a bug issue during his stay, I would have addressed it that day.
Two palm trees in the back yard were hit by lightning 3 weeks prior to the renter's arrival. The trees died in 2 weeks. As soon as the house was vacant I had them cut down. I informed this renter that I cannot control Mother Nature!
The renter sent me a picture of the construction debris. It was 3 concrete blocks left on the side of the house by the pool repairman after the lightning strike. They were left in an area that is not a pass through. No one would have to walk around them. I told him I was not aware the blocks were left there and had them removed.
The dock was completely inspected and any work needed was completed the month prior to this renter's arrival. He would not tell me where on the dock the guest cut her toe. I had the dock reinspected and there are no issues with any nails or boards.
The property description states the home is on Vaca Cut. The online pictures of the home shows open water. This is the first complaint I have ever received concerning problems with boats at the dock. Guests should always use fenders at any dock and properly tie up their boats. Cleats are provided on each side of the dock.
I did not receive any complaints from this renter until I charged the extra cleaning fee. I am sorry he did not refer to his lease prior to check out. I have many happy, returning guests every year.
