Owner's Response: Dear Ms. Garland, I want to thank you for writing to share your experience you had in this villa. I am really surprised about the **** roaches since I was not notified. If I would have know, I would have immediately called for pest control services. The Beachwalk home owners association is responsible for the pest control however; they certainly do not spray as often as I would like. I do agree with you that at this time of year (PEAK SEASON) the units do not get as cleaned as we would like and need a deep clean. This unit is very popular which means more heavy wear and tear compared to most. We do have all units cleaned, inspected and on occasion take care of maintenance issues in-between stays. The cleaners do rush to try and meet their deadline but in this case apparently they did not meet our required standards. Again, I wish I had known so that I could have sent the cleaners back over to do the job we require. The only way we can correct issues with our house keepers is to show them what they missed . I have refunded you the cost of the clean fee plus taxes and the receipt is attached. I also appreciate you sharing the repairs that need to be made. Our season has died down now so we can spend more time making these repairs. This villa is for sale and I am sure your recommendations will greatly approve its appeal to someone. I do not get the luxury of staying in this villa so your eyes are very helpful. I will see to it that the necessary repairs are made. I hope that you will consider using Platinum Services in the future. We get new units all the time and you can see these at . All returning guest get a 10% discount when they book with us again. In the future, please let us know of any issues you may have during your stay. We are only half a mile away from the resort and are here to help in any way we can. Sincerely, Platinum Services