Owner's Response: Aloha Kim, Thank you for your review. I appreciate your feedback. I'm sorry you didn't enjoy your stay, I take pride in making my guests' vacations a great experience and it upset me when I heard that didn't happen. For your convenience and peace of mind, I have refunded your full deposit and cleaning fee 4 days early. I also spoke with my management company and cleaners to ensure this lack of cleaning oversight on their end doesn't happen again. I think it's fair to mention that I called you as soon as I heard that you were not happy with the condo and you refused to talk to me while you were on vacation because, in your own words "you didn't want to spend your time here discussing the condition of the condo". I'll try to address the numerous issues you raised. - Beautiful grounds: I'm happy to hear that you liked the grounds, they are gorgeous and a great asset to the complex. - I can't agree with you on the fact that our beach is not suitable for swimming, I'm at the condo right now and I see people swimming there all the time, furthermore, my family and I have swam there for years. - Snorkeling: I suppose you could, however, there are so many other places that I would recommend for that. - Condo dirty: I had to hire new cleaners before your stay, unfortunately they did not do the job as expected. I live thousands of miles away and trusted my manager on island to supervise their work and this time they failed me. Yes, the condo could have been cleaner but it just wasn't as filthy as you suggested. I think it's a stretch to be outraged about some mildew on the back of the outdoor furniture on a tropical island, still, I will replace it. Roaches: I'm sorry you encountered them. I have my condo fumigated as often as possible and if you found (1 dead, 1 alive) roaches it's not because of negligence, or lack of cleaning. Like you said, they are common on the Hawaiian Islands so inevitably, no matter how hard you fight them, you might run into some. Linens, towels: Yes, absolutely, I agree, the linens should never be stained, incredibly, the new cleaners didn't use the new linens I had provided. Today I made it very clear to them that stains are unacceptable. Beach Towels not provided: I asked the cleaners about this and they said they were on a shelf in the closet, and I found them there when I arrived. No elevator: This is on the description of the listing, and on the check-in instructions. I hope this response to this review will help my future guests