2/10 Terrible
Patrick S.
1 Oct 2024
Disliked: Cleanliness, communication, location, listing accuracy
This condo ad and True Key was a SCAM!
The condo advertised, pictures included, was not the condo provided. Advertised as a condo with a round balcony and polygonal living room with fireplace. We know this to be a corner condo as we have rented same in the past. When we arrived it was not the condo advertised. I phoned the True Key Manager in Radium, Jennifer B. I received no answer and left a voice mail stating my wife and I did not accept the condo we were given and requested the condo as advertised. I sent an email to head office and as of two weeks later have not received a response. I day after check in I still had not received a return call from the manager and thus called back. I explained the situation for which she took no responsibility and stated she/they did not have the condo I described and I must have been looking at a different advertisement. I explained, you look at an advertisement, select "book now' and complete the forms so...YES..it was her/True Key's responsibility. She REFUSED to help any further.
Now..the condo we were given was smaller, no private balcony, and suffered from numerous deficiencies such as: broken front closet door thus your are greeted by a mop, pail, dust pan, broom, ironing board and vacuum, unable to partially open the curtains, no lighting in the living room thus no evening reading, a stained kitchen sink and only one frying pan thus unable to cook bacon , eggs and pancakes or hashbrowns for breakfast.
This condo should not be on the market until deficiencies addressed
Patrick S.
Stayed 7 nights in Sep 2024
