BVG Marina Ixtapa 1BR / 1BA 1泊110ドルから

Dear Rose - thank you so much. It was a pleasure to host you and Kenneth, and I look forward to your return

Dear Tina - really appreciate your comments, and likewise, you are 5 star renter and very welcome back for your next stay

Thank you for your feedback, Lori, and you are always welcome back - we love to provide the facilities and service and we aim to keep improving - with renters like you, it makes it that much better

Thanks Glen and Jane. You are great tenants to have and I welcome you back anytime

Thank you Gary and Joanie, likewise you are 5 star tenants and welcome back anytime ( will check if the whales can come back ;)

Hi Judy - thanks for your positive review and in particular your comments about my on-site property management team, which I have passed along and complimented them. Next time hope you can stay longer :)

Hi Mark - thanks for being a role model tenant, great communication. Nice words in your review. Welcome to return anytime

Thank you Karen and Mike for your excellent feedback and I am really happy that you had a great vacation.

Dear Carol and Greg, Thank you for sharing your experience. I regret that your stay was not as expected and would like to address your concerns: 1. **Noise Complaints:** We understand your frustration with the noise issue and did everything possible in our control to fix it. However, we now have evidence that the disturbance was exacerbated by your own actions, including provoking the neighbor above while intoxicated and banging on his door. Additionally, there were no reports of noise after 10pm during your stay, which contradicts your statements. No other neighbors reported any issues. 2. **Bedding:** You stripped the bedding to examine what was normal wear and tear. Nevertheless, we immediately replaced the items upon your request to ensure your comfort. 3. **Phone Issues:** The intercom issue was indeed due to building maintenance, as communicated and immediately reported. We apologize for any inconvenience caused. 4. **Amenities:** Our listing states that we provide the essentials and longer-term supplies need to be purchased by the guest. Despite this, our team promptly bought you additional items to ensure your satisfaction. Furthermore, I provided you with discounts, paid for bracelets and gave a full refund for the unused nights. My property management team and I also spent considerable time addressing your concerns, most of which were later found to be unfounded. We have since discovered that you have been blocked by several landlords in the building due to similar past behavior and issues. While your feedback also attempts to discredit prior tenants’ reviews, any feedback is valuable to us, and we are committed to improving our services. Kind Regards - Des

Thank you Jennifer, so glad you had a wonderful experience - that is our goal. You are welcome back anytime.