Hermosa villa cerca de Culebra Wildlife Preserve

Thank you for staying at Villa Pugue. I am glad you enjoyed your stay and hope you come back to Culebra soon.

Dear Cindy, Thank you for your kind review. I truly enjoyed meeting your beautiful family and hope you return to Culebra Island soon.

Dear Gina, As I explained to you the day after you checked in, I had spend the prior week in “Culebra and there has been no leaks. However, given it torrential rains. We did have three spots where we found water intrusion. In order to accommodate this condition, I flew in the following day to identify and assess the situation. It should be clear to all future guests that we take the safety of our Guest very seriously and immediately offered you a no penalty cancellation. In addition, the water heater was working – I tested myself before leaving on the day I met with you . It is a heater for consumption efficiency, and the degree of hot water is directly related to the water flow. I am glad that you on your family found acceptable accommodations and once again we apologize for the events which we had no prior knowledge. I am glad to report that , the roof has been sealed and our gas continue to enjoy a very comfortable stay at Villa Pugue.

I truly regret that despite the many conversations with the guests, before and during their stay, they wrote a review that does not accurately reflect the property. Many issues, such as the hot water, are the guest's improperly adjusting the right mix of hot and cold in the shower. Others, such as the broken kitchen handle was a singular (1) handle out of 20 - and it has been replaced. It does not affect the guest's ability to open and close a drawer. The guest also mentioned the temperature display in the AC unit. That is a manufacturer's design of the unit, but a quick google search would have identified how to turn it off using the unit's remote. The house is kept in good order, with regular maintenance. The master bedroom did suffer from discoloration on the ceiling paint due to heavy rains, but that, as well as other minor issues have been addressed. While we provide beach chairs, cooler and beach towels for guests to use, we also provided Diana and Michael the number for a concierge service to secure additional equipment they felt they needed for the beach, including umbrellas, AND we also gave them the number and location for beach and chair rental at Flamenco Beach. What we provided was in working order, but if they wanted something else - something that gets rented out by the hour - we also facilitated the information. Finally, our grounds are on a service contract for yard maintenance, and although we did not believe it was an issue, we accommodated the guest concerns about some thorn bushes by asking the landscapers to stop by and trim the ones going up the driveway. This was done within hours of their concern that if the branches touch the car, it could get scratched. This too was resolved for them. Unfortunately, some reviews are not objective, and ultimately depict minor issues to be expected in a worse light than they truly are.

Thank you, we really appreciate your review. Hope you come and visit us again.

Dear Guest, I regret the myopic review of the property since it gives other travelers a false sense of the condition of the house. We do periodic maintenance of the property and most recently conditioned and painted the whole deck. That was a cosmetic fix that should not have affected your comfort during your stay. With regards to the owner's car, yes we store it under the house - also not sure how it affected you. The beach chairs - they are Tommy Bahamas - are in good working conditions. The hot water is on-demand. Depending on how much water is consumed at once, guest may have to wait 10 minutes to allow the system to restock, just like in any other home. Finally the roof was sealed last year. The master bedroom (in the corner entry to the bath) and the loft light do have a water stain on the ceiling and it is scheduled to be painted summer 2022. We strive to provide our guest with a clean, safe and comfortable space and we believe we do. It is unfortunate that none of the issues described - except for the hot water - were not brought to my attention at the time of the stay. For all travelers considering this rental, I am disappointed at the unfair and bias review of our home.