Charming Downtown Family Home with 3 Season Porch

Hi Marybeth! Thanks so much for the note. We wish you would have mentioned the pot holders during your stay so we could run some over to you (or anything else you needed). We often pull the potholders to launder at our shop, so they must not have made it back. We hope to see you again! -Mark

Thank you for your kind review! We’re so glad you enjoyed the space and found everything very clean. We truly appreciate the recommendation and would love to host you again anytime!

Thanks so much for staying with us! We hope to have you back again when you return to the area 😊

Thank you for staying with us and your kind words. Happy to have you back anytime.

Thank you so much for your kind words! We appreciate you staying with us and hope we have the opportunity to host you again in the future. Thank you!

Hi Shane, thanks so much for your comments. I do apologize that your messages were not responded to more quickly. We pride ourselves on monitoring all communication channels closely from 6am-11pm, but clearly we fell short and missed some communication from you, and for that I am very sorry. We use a 3rd party software to help insure that your check-in process is smooth and easy by compiling everything into a "boarding pass" link, which was sent to you via email as well as text. This link contains ALL of the house info, check-in information, check out info, etc. We do ask that guests wash their own dishes, as you can imagine what a disaster our cleaners would be walking in to if people just left all of their used pots/pans/plates/silverware all over the kitchen/dining area. This is common practice amongst hosts to ask this of the guests. We do NOT ask that you do any laundry, make any beds, etc, as that is clearly our responsibility. Lastly yes, we do charge a nominal fee for early check-in and late checkout. This is due to the condensed timeline it creates for our cleaning staff, and having to shift their schedules around as a result (which can at times be very last minute). We have a quality assurance inspector walk thru every house after it's cleaned, so I'm uncertain of how you would have found dirty dishes from the last guest. I wish you would have mentioned this during your stay so we could have investigated and made it right for you. We hope to see you back again. Best, -Mark

This is not an accurate depiction of the events that transpired. - We did indeed need to move Michelle and her group as a result of the previous guests trashing the house. We found this out on Saturday when our cleaners arrived at the property in the morning. The previous guests had multiple cats/dogs that had done over $3k worth of damage to the house. We notified Michelle right away (2 days prior) and offered her a different property we had available. - Michelle was given a 25% discount for the inconvenience of moving, as it's definitely not ideal and not what we wanted for her experience to be. She was shown the listing to make sure she was okay with the move and she said yes. - After the first night, she was very unhappy. We offered to issue her a full refund despite already staying 1 night at the house, but she said it was fine and that she'd stay. - After her stay, she gave us a long list of issues she had and wanted a further refund. We fully understand that moving properties last minute is not ideal, and it almost never happens. However, when a house is unfit for a guest arrival due to circumstances out of our control (how another guest left the property, a plumbing issue, etc) we do everything we can to help find another property for our guests, or offer a full refund. Michelle was accusing us of witholding info about the condition of the property from the start, when the reality is we had to move 2 additional guests from this property as a result of the damage. It was extremely unfortunate. We manage 110 properties and pride ourselves on our great customer service and extremely clean and comfortable properties (just read any of our reviews). Unfortunately, Michelle was going to be unhappy with us regardless of our actions. If you have any further questions regarding this guests review, please don't hesitate to message us and we'll be happy to elaborate. -Mark and the team at PHP920