Beautiful 5 bedroom Villa in convenient location!

We have used HomeAway before and had good experiences, this was not.

Had to call owner for correct wifi, when we did get connected service was poor. Had to call for delivery of BBQ. Pool heat stopped working in the middle of our stay, called owner he said he would take care of it-had to call Maintrnance company and arranged repairs myself. Insects in the house-did not feel clean.

Having just arrived back, we found the villa very inviting and well decorated to a very high standard. It is absolutely prefect in terms of its location as well as all the provisions in it such as pushchairs, amazing pool with Jacuzzi, well equipped kitchen with dishwasher/microwave etc, home entertainment from TV, computer, internet and games room with full size pool/air hockey. It really felt like home and not a rental. The villa has a great privacy element as none of the neighbours backing on to the villa. Notwithstanding, the proximity to the airport, shopping premier outlets, theme parks and restaurants was fantastic! We were able to reach places without any delay whatsoever. The management company was also very quick to respond to our enquiry relating to the main TV connection. This was our first time in Emerald Island. We found it well maintained and peaceful. We also used the gym at the club house, which is a walking distance away. Overall, it ticks all the boxes.

I would definitely recommend this villa to everyone. It was certainly a dream place to stay in and we have no hesitation in booking this villa again. We made the right choice and no doubt, it is definitely a 5-star rating!!!

This villa was beautiful in the perfect location and community. This villa was perfect for my family. The children enjoyed the pool and game room! The only problem I encountered was the wifi, but it was corrected immediately! The cleaning company need to do a little more dusting. My family and I will definitely rent this villa again!

We have just returned from two weeks in this villa. It is in a great location and close to all attractions. the villa is well equipped and there was nothing we needed for. The pool is great and the addition of hot tub was used frequently by us. The pool is in a great position - mostly shaded up until about half ten in the morning (with a nice section of sun down one side in which I could put my sun bed) which was handy for the kids morning swims. The remainder of the day the whole pool area stays in the sun (something I hadn't considered with previous rentals where we had no sun at all on the pool area) which was a major positive to this villa.

Inside the villa has a great master bedroom downstairs (gutted as we had to give this room to the grandparents) with a massive bathroom. Upstairs 3 bedrooms. Lighting was slightly lacking upstairs but this seems quite common in Florida villas.

The villa decoration is really nicely thought out with lots of lovely ornaments and furnishings. Garage converted to a games room with pool table and air hockey was a great bonus.

I really only have one criticism of this villa and that is the cleanliness. Don't get me wrong it was not offensive and I didn't have the urge to get the marigolds on, but it just felt that the villa was overdue a deep clean and was not cleaned to the best standard it could have been. Examples were drawers that had clothes tags left in them, under beds lost toys and sweet wrappers, under furniture food debris, an old sock down the side of the kids bed, oh and quite a few bodily hairs remaining on the bathroom floor upstairs. I think the management company need to be given a talking to and this is the reason I make the comment here. A change in management company / cleaning company would make this villa a dream place to stay in.

As for the owner he has been helpful and responsive throughout the whole process. We had a slight issue with wifi details provided and he checked in that this had been resolved by management company. In addition when requested he allowed us to check out later on our last day - this was much appreciated.

In summary, we have been 4 times to Orlando and stayed in different villas each occasion. I would book this villa again in a flash so long as I knew the cleaning had been addressed. I give 5 stars as the villa itself is perfect and I am sure the cleaning can be addressed easily.

Entering the house it has a clean, well-maintained and inviting feel. The backyard swimming pool and jacuzzi was awesome. The only concern I had on the 1st evening of arriving was poor lighting in the kitchen. We called next morning and reported the kitchen overhead light bulbs were out. Someone came right away and change the lightbulb. The bulbs were bright for that day then they became very dim the 2nd night & remaining two days of our 4 night 5 days trip. The problem seems to be in the light fixture and not the lightbulb. The longer we were there the less we noticed the kitchen overhead light was out. We had so much fun on our trip we forgot to call while we were there and let them know the light was still out. We made the call once we got home and I'm sure they will fix the kitchen ceiling light really soon.