FREEnite w / 3の10月/ 9月巨大なビュー!!湖、川、山、ビーチの滝！ ペット

We immediately responded to this guests' continuous complaints. After getting to the cabin and finding no odor, much less a severe, persistent odor we continued to investigate the many, many complaints. We reached out to the guests that had checked out that morning who had been there for a week to see if they had an issue with an odor. They did not. The guest then stated one bed was too low, one was too high and one was uncomfortable and the sofa was too low, The beds were the same ones that were fine for the guests before this guest and the ones after this guest, both whom left great reviews. We have never had complaints about any of the beds. They each have a boxspring and mattress. We do not have any non- standard beds, nor have we had a guest complain the bedside table was too low or the bed was too high or the couch was too low. The pots and pans are a new black convection oven set and have had little use. There was one small fry pan in the back of the cabinet that was not in great shape, and it was discarded. We have never had a guest complain about the view; this was a first! The view from the cabin of the lake is as shown in the pictures. We try to accommodate all of our guests and our many return guests, but this guest was unhappy with everything including the beautiful view and we were unable to change that. Please see our hundreds of 5 star reviews!

Thank you for your review. As stated in our check in/ welcome email, we supply starter paper products and supplies, which include enough supplies (trash bags/paper towels/toilet paper/dish soap/ dishwasher pods/ laundry soap) in case guests arrive late or without supplies. We do not provide supplies for your entire stay. This is typical of most vacation rentals. The wifi password, also in the check in email and on the frig in the cabin, was texted back to you in the morning. I don't see texts that come in after 11pm until the next morning.

Thanks for the review! So glad you enjoyed your stay. I wish you would have called or texted me, we have a few canoes, a kayak and paddleboard available for your use. Thanks again!

Thanks Kim ! Appreciate you taking the time to write a review and glad you all had a great time. I need to leave a note downstairs about linens. We have sofa bed linens, blankets , pillows ect in the dresser downstairs. Apologies I did not have that info out.

So glad you had a good time! We provide starter paper products etc as stated in the check in info. Hope to have yall back again!

Unfortunately this guest was charged a damage deposit. Please see our many, many 5 star reviews. To correct the misinformation in the retaliation review; The kitchen is fully stocked including crockpot, hand held mixer, emulsion mixer, coffee grinder, salad bowls, dinnerware for 12, plastic outside dinnerware, coffeepot and keurig etc. We provide all of our guest starter paper products including garbage bags and dishwasher pods, we do not supply personal.items. This info is in our check in info which is on the website and emailed prior to check in. We have 4 bedrooms, the upstairs King bedroom also has a twin bed and a loft seating area with lake views. There are two queen bedrooms on the main level and downstairs is a game room open to the bedroom with bunk beds. There are two bookcases with games and books as well as a pool table, tv with Playstation. Our cabin is an actual log cabin which is what this guest booked at a discounted, off season rate. Our furniture is a small sectional with a hand made high end log rocking chair and , beautiful log dining table. We appreciate all of our guests and our many return guests. It is unfortunate this guest could not appreciate a log home or a spectator lake view or the beautiful area we are in with waterfall and great hiking trails .