My husband and I arranged for this house for a Thanksgiving weekend gathering with extended family that traveled from different areas of Texas and Missouri. The house was as pictured and very clean. The location looked a little sketchy, but I was fortunate to have a family member who was familiar with Austin and felt comfortable with it. Melissa was very cheerful and responsive throughout the entire reservation process; however, when we ran into a problem the first night of our stay with the internet access--which meant no television--she failed to respond to any of my attempts to reach her. I tried calling, texting, messaging via the HomeAway app--nothing. We are TV people and this is how we spend family time, so this was a big deal. I kept trying and finally reached her but was met with an irritated demeanor. She passed the phone off to the other property owner (her husband?) who tried some troubleshooting, to no avail. Finally, he gave up and said we could try calling tech support for the internet service but that he couldn't help us as it was the holiday weekend. Fortunately for us, we are a rather tech savvy bunch and after a couple of calls to tech support and some detective work on our part, we were able to fix the problem. We also sent a message with a question on outdoor lighting that wasn't working (we wanted to spend time out on the lovely deck), and again, no response. It is a beautiful property and glitches happen, but with a fee that high, we didn't expect that absence of customer service when we ran into problems. I delayed posting this review as I try to avoid negativity in reviews but at the price paid for this rental, that was unacceptable. I would hate to see someone else encounter that same experience, especially during the holidays with family.