Owner's Response: Sorry that these guests did not find the house up to their expectations. Honestly, I think these guests were quite picky, and were walking around with a magnifying glass. The cold valve upstairs was in fact broken during their stay, as it was working fine before their arrival. Perhaps another guest in her party was responsible? It has since been repaired. There were dustballs from a white rug in the upstairs bedroom which was tricky to avoid (it constantly shed white fluff, but we have since removed the rug), but I did look under their bed upstairs and she was right, it did need to be swept more thoroughly for dustballs. The toilet body does have a few small stains of tiling grout that is impossible to remove, but it is clean. It is not a perfect house, and the furniture is more casual than a fancy hotel, but you can see exactly what furniture we offer in the photos. The price is also more affordable than a fancy hotel. There is a lattice gate at the stop of the stairs which we placed there so that guests can keep dogs on the porch, and some staples were exposed. These guests had small children. I think it is normal when you have small children to child proof a space for them and make sure you take extra precautions for them that owners may have overlooked. I have since knocked out the staples. These guests also requested that I provide a crib for them, so I arranged for one to be brought especially for their arrival. They did not even use the crib, nor thank me. Now we at least do have a crib for future visitors. This was not a cheap endeavor, and a special favor for them. Frankly, I've had about 60 visitors to the house, and almost all have been very appreciative and grateful and have loved the place, but these guests and one other have been the exception. I think it's important that guests do not arrive expecting a fancy hotel, because it is a loghouse and is more casual, but also cozy.