Stylish, comfortable 1st floor living and 2 lower level Bedrooms

A little reading would have saved us from all of this. If VRBO accepted my listing, it means it meets their criteria. The listing, along with the pictures, clearly states that the place is set up like a duplex. I live there, and guests have their privacy on the other side. A screen door does not separate the guest area from my side; that door is for the laundry area. At check-in, I allow every guest to walk around and decide if they would like to proceed with the check-in. In this case, the guest accepted and checked in. However, the guest also brought more people than the number listed in the reservation. They placed their belongings in the room, used the space, left, and then came back about three hours later, packed their luggage, and left, messaging me that they could not stay. After tearing up pillows and taking irrelevant pictures to support his so-called refund case, he then requested a refund. Because my policy doesn't allow a refund in this situation, he decided to post irrelevant information about my place. I do not understand why someone would accept the check-in, leave luggage, use the space, and then return later with complaints and a request for a refund. This behavior felt dishonest. For that reason, I would not recommend this guest to other hosts.

Thanks! Hope to host you one day

Thank you for being amazing guests. And thanks for recognizing our place as being the lowest when it comes to rate in Columbus area. We have also taken into consideration your advices on deep cleaning and freshening up. And I can gladly tell you we are just done with a very deep cleaning of the entire guest suites. Everyone is welcome to our new place.