Is Ocean View Penthouse · Private Pool & Jacuzzi · Aldea Thai pet-friendly?

No, pets are not allowed at this property.

Ocean View Penthouse · Private Pool & Jacuzzi · Aldea Thai - Playa del Carmen

Q: Where is Ocean View Penthouse · Private Pool & Jacuzzi · Aldea Thai located?

Located in Gonzalo Guerrero, this apartment building is steps away from Mamitas Beach and Playa del Carmen Main Beach. Quinta Avenida and Playa del Carmen Maritime Terminal are also within 1 mile (2 km).

Verified review

10/10 Excellent

Joseph

29 Dec, 2023

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great place in great location

Wonderful stay in a great location.

Stayed 5 nights in Dec 2023

Verified review

10/10 Excellent

Greg H.

5 Mar, 2023

Liked: Cleanliness, check-in, communication, location, listing accuracy

Fantastic place, close to everything

From booking to check in ,to check out everything was great.

Stayed 9 nights in Feb 2023

Verified review

10/10 Excellent

jeffrey s.

31 Dec, 2024

Liked: Cleanliness, check-in, communication, location, listing accuracy

Gorgeous Property

We had a flawless stay and the unit was better than the pictures! We had zero issues!

Stayed 7 nights in Dec 2024

Verified review

8/10 Good

Jeff H.

10 Apr, 2026

Liked: Cleanliness, check-in, communication, location

Disliked: Listing accuracy

Fantastic location and amazing place. Absolutely perfect for a family with teens. The only issue is if you're going to advertise a hot tub, make sure it works. That was a big reason why we chose that specific unit, and even though I got a youtube video on how to heat the hot tub, it still didn't work. After following the instructions to a T, it would still shut off after a few minutes and not warm up. I asked multiple times for additional help, but was referred back to the youtube video. Many reviews have said the same, so if you plan on paying a premium for this place because of the hot tub, don't expect it to be a different temperature than the unheated plunge pool.

Stayed 3 nights in Mar 2026

Response from VrboOwner on 24 Apr, 2026

Hello Jeff H. Thank you for your review. We sincerely apologize for the inconvenience you experienced with the hot tub during your stay. Our maintenance team was sent to inspect the hot tub. The videos shared with you were intended to help you operate the system during times when maintenance staff was not available. When the hot tub experienced issues outside of their working hours, we provided those instructions to assist you as best as possible at the time. We’re pleased to inform you that the hot tub is now fully operational. We hope to have the opportunity to host you again and provide you with a much better experience. We truly appreciate your feedback, as it helps us continue improving our guests’ experience.

From a partner site

10/10 Excellent

A guest from Great Neck, NY

4 Sept, 2023

Fantastic Caribbean Getaway

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had a wonderful time! The condo was beautiful and clean. The most special part about it was the rooftop with canopy lounge bed, Jacuzzi and plunge pool. We felt as if we were in paradise. The location is close the town and down the block from the beach. We can't wait to return.

Verified review

10/10 Excellent

T B.

10 Aug, 2023

Liked: Cleanliness, check-in, communication, location, listing accuracy

Just like the pictures!

This was the perfect spot for our family to enjoy Playa! The condo is gorgeous and clean. The updates are wonderful, as we have stayed at another Aldea Thai unit in May, and this condo is much more modern. The view is incredible, and the rooftop pool and hottub were so perfect and fun for my family. Daniel was kind in communication and greeting us with a check-in tour. Walking distance to beach, 5th Avenue, and grocery/convenience stores. We would absolutely hope to return!

Stayed 3 nights in Aug 2023

Verified review

4/10 Poor

Chris T.

8 Apr, 2024

Liked: Location

Disliked: Cleanliness, listing accuracy

Would not return

We spent 8 days in Playa at this property and had multiple issues. When we checked in the rooftop pool was very dirty and the hot tub was not working. The washer/dryer was not working properly and then the card reader door lock was not working and had to be replaced. We did not receive any housekeeping even though we were billed for 1 cleaning and so I asked for a refund and was told no that the receipt was incorrect. The building and property itself is not what it once was and is in need of renovation or at least some refreshing. There are so many other options in the area, I would not return.

Stayed 8 nights in Mar 2024

Archival

8/10 Good

kathy v.

23 May, 2017

Nice Apartment Great Location

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Overall the experience was great, the staff at Playa Moments were amazing as well as the staff at Aldea Thai. My only complain is about how strict they were for stain or dirty towels, so just be aware of that, they will charge you for any little dirtiness even if is a little bit of make up, so if you have to wash your face and dry it, better use something else. We had to take time out of our vacation to go to the cleaners and wash about 20kg of towels from both apartments so we don't get charged and spent $60 bucks on that. Some of the towels they classified as "dirty or stain towels" were also floor towels which doesn't make sense to me. I think it will be just better for them to just removed any floor towels they offer or any towels service and just say bring your own towels. That would had made our stay 100%, as i said the staff, the location, the place everything was good, we didn't even mind the construction going on around it, our only complain and headache was how strict they were with that. If I was them I would just put a Bring your own towel rule and avoid that headache.

Stayed 4 nights in May 2017

Response from VrboOwner on 13 Sept, 2023

Good afternoon Kathy thank you for your evaluation and comments. We are happy you could enjoy your stay in our beautiful apartment. Upon the arrival & registration process all our guests are informed about extra charges can be experienced with a bad use of the amenities available in the apartment, unfortunately in your case our housekeeping department found some towels stained with make up which cannot be easily removed, we take care of our towels and amenities to provide all guest the most pleaseant experience; we had to charge you the amount of 10usd only to send the items to a special laundry and make sure that stains were removed. We take all guests' commentaries seriously to improve everyday and offer an even better service to our future guests. We hope we give the opportunity to host you again soon and exceed your expectations! Warm regards from Playa Moments' team!

From a partner site

2/10 Terrible

Stephanie T.

12 Feb, 2025

Not satisfactory

Rating Details: The property manager was somewhat unhelpful. The vacation rental was clean. I was very happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: This unit was not as described (or pictured) in the listing - neither the pool or the jacuzzi were working properly. While texts with Playa Moments staff were exchanged in a timely manner, the problems were not resolved and we spent way too much time negotiating the issues and waiting for the maintenance staff to arrive (we were told we need to be there when they came). We were offered a free cleaning as compensation, which we declined as this was a very token effort and did not address the actual problems. The jacuzzi was apparently fixed during our last day which was too late for us to enjoy it. The staff insisted the pool was "functional" but the jets never worked properly as we could see in the pools of other units. They came to clean twice but without the water moving around, the surface quickly accumulated bugs and debris. We booked this listing specifically based on the private jacuzzi and pool, and we used neither.

From a partner site

10/10 Excellent

Eric D.

12 Mar, 2024

Nicest ocean view unit

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had a very nice time, the unit is huge, the roof top provate terasse was amazing with a really nice view of the ocean. Thank you for a very nice vacation week!

Stayed 7 nights in Mar 2024

From a partner site

10/10 Excellent

Derek S.

29 Feb, 2024

Aldea Stay Feb 2024

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Aldea Thai has an amazing location, just a block from the beach, and I think this unit is one of the best in the complex, with a gorgeous roofdeck. Very spacious for family of 4 with 2-bedrooms and lots of different areas to relax. Probably bring a sound machine for nighttime noise as there is a clubby stretch of bars a block away, but that shouldn't deter you. Excellent stay!

From a partner site

8/10 Good

Pascal B.

8 Feb, 2024

Nice flat in the heart of Playa del carmen

Rating Details: The property manager was somewhat unhelpful. The vacation rental was very clean. I was more than happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Modern big flat with amazing roof-top. Porr quality of management company play moments. No answers on mail. No advice on how to manage the whirl pool. I forgot my health insurance card. It took 3 weeks for the staff to find out how to send this card to Europe.

From a partner site

10/10 Excellent

Coral K.

10 Jul, 2023

Excellent stay!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Stayed at Aldea Thai by Playa Moments in Playa del Carmen and had a wonderful experience. Gerardo immediately reached out to welcome us and provided us with information. The apartment was truly amazing and better than we expected. Spacious, clean, everything you need for your stay is provided and great location. Great and fast service from Gerardo and Daniel from Playa Moments. Can’t wait to do it again! My only suggestion is to be careful when turning in bracelets and room keys. Make sure you have proof. I read in reviews prior to going, that Aldea Thai receptionists will try to charge for those. I do not believe this has anything to do with Playa Moments (managing company) I think it’s the receptionists at Aldea Thai. I turned in a key and bracelet 1 day earlier than the rest and the same guy tried to say he didn’t have record of that. Good thing I had a picture to prove it ;)

Stayed 4 nights in Jul 2023

Verified review

8/10 Good

Charlie C.

7 Mar, 2023

Liked: Check-in, communication, location, listing accuracy

Vacances en famille

Très bonne vacances dans ce chalet.

Stayed 7 nights in Feb 2023

From a partner site

10/10 Excellent

jeff c.

10 Nov, 2022

Happy 30th Anniversary

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We were directed to this property from a local friend that knew we were looking for a rooftop penthouse. There were several updates that are not even in the current photos online (as of 25/10/22). Only apartment in the complex with a dedicated jacuzzi, updated primary bath with a GIANT walk in shower and the only private washer/dryer (combo) in the complex as well. Awesome views from the rooftop. Easy to get around location. Very nice front desk staff. Bartender at the main pool gave it a resort style feel.

Verified review

10/10 Excellent

Arthur D.

3 Jun, 2022

Liked: Cleanliness, check-in, communication, location, listing accuracy

Excellent

Well appointed condo with huge rooftop looking out into the ocean. The place looked recently updated with some chic interior planning including modern lighting, huge, comfortable sofa and new dining room and kitchen furniture (the kitchen tub could use updating). I can't say enough about the managing agent, Nadia, who has been the most welcome to us. She's reached out to us just after landing. Her company has been most helpul and easily accessible on Whatsapp. I believe they have an agent on the property at all times. The condo complex has a cool pool with swim up bar and fun, "Thai style" lobby. Overall the apartment was super inviting, well appointed and containing higher quality soaps/shampoos, beach and regular blankets. You also can't beat the location as it is a block away from the beach and another block from 5th ave where all the action is (probably too much action for our family, as it the avenue gets busy and loud). The apartment, though is nice and quiet. I would definitely come back.

Stayed 7 nights in May 2022

Archival

10/10 Excellent

Steve W.

20 Mar, 2016

Excellent Location

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Aldea Thai and the unit 227 are ideally located. The resort is one block from a great pair of beaches and two blocks for the best part of 5th Avenue. The unit is within steps of the pool but also very quiet. The Playa Moments team provided the utmost in service.

Response from VrboOwner on 13 Sept, 2023

Hi Steve, thank you for your kind comments and evaluation it was a pleasure to have you with us. Our guest are our priority and we always offer the best service possible. We certainly hope we get the chance to welcome you once again with us soon. Kind regards from the Playa Moments team!

Archival

10/10 Excellent

Steve W.

20 Mar, 2016

Excellent Location

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Aldea Thai and the unit 227 are ideally located.The resort is one block from a great pair of beaches and two blocks for the best part of 5th Avenue. The unit is within steps of the pool but also very quiet.The Playa Moments team provided the utmost in service.

Response from VrboOwner on 13 Sept, 2023

Hi Steve, thank you for your kind comments and evaluation it was a pleasure to have you with us. Our guest are our priority and we always offer the best service possible. We certainly hope we get the chance to welcome you once again with us soon. Kind regards from the Playa Moments team!

Archival

6/10 Okay

Paul A.

2 Feb, 2016

Very so-so experience

Rating Details: The property manager was more than helpful. The vacation rental was somewhat dirty. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The maid service was scheduled for three visits and never showed up until we had the front desk call after 5 days of no maid service. They locked our room to force us to pay for some additional stains they said was on the beach towels. Otherwise, the front desk was very courteous and helpful. Overall the place was very quiet - many times it felt like we were the only people at the apartment complex. We were expecting a pool view but only had a street view. But the location cannot be beat. Great beaches and the town all in a 1 minute walking distance.

Stayed 7 nights in Feb 2016

Response from VrboOwner on 13 Sept, 2023

Hi Paul, all cleaning services are confirmed at booking and sent to your email. Your reservation had 3 cleaning services included and were all promptly done. Safe boxes are provided in all units in order to store all personal items for house keeping to proceed, due the the fast that the safe box was not used we had to have our chief housekeeper be present at all your cleaning and therefore can confirm there were made with all linens changed as per laundry notes. We only charged a couple stains on the towels as all our linens are of high quality and try to maintain the same quality for all guest. Our contract does include a penalty for severe stains that can not be removed. Location is a priority in all of our rentals as we know how important it is for all guest to be near all the hot spots but also be able to relax. We hope we can exceed your expectations on your next stay. Kind regards from the Playa Moments team!

Archival

10/10 Excellent

Ricardo C.

11 Aug, 2015

El mejor lugar de playa

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Estuvimos para nuestras vacaciones de verano, eramos varios amigos y nos hospedamos en aldea thai, el personal del hotel super buena onda de principio a fin, la limpieza perfecta al igual que las condiciones del departamento. Lo que mas me gusto fue el ambiente del hotel , la mayoria jovenes y fiesteros asi que si no vas en ese plan mejor ni vayan. 100% recomendanble, nada mejor que recobir el refri lleno de chelas, comida para la llegada y botellas. Tambien no olviden pedir su cupon de descuento para el Mamitas beach

Response from VrboOwner on 13 Sept, 2023

Estimado Sr. Cabrera muchas gracias por dejar su comentario sobre su estancia en aldea thai, me da gusto que usted y sus amigos tuvieron una excelente estancia. Con gusto los esperamos la próxima vez y gracias por dejarnos ser parte de sus vacaciones. Saludos por parte del Staff de Playa Moments.

Archival

10/10 Excellent

Ricardo C.

11 Aug, 2015

El mejor lugar de playa

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Estuvimos para nuestras vacaciones de verano, eramos varios amigos y nos hospedamos en aldea thai, el personal del hotel super buena onda de principio a fin, la limpieza perfecta al igual que las condiciones del departamento. Lo que mas me gusto fue el ambiente del hotel , la mayoria jovenes y fiesteros asi que si no vas en ese plan mejor ni vayan. 100% recomendanble, nada mejor que recobir el refri lleno de chelas, comida para la llegada y botellas. Tambien no olviden pedir su cupon de descuento para el Mamitas beach

Response from VrboOwner on 13 Sept, 2023

Estimado Sr. Cabrera muchas gracias por dejar su comentario sobre su estancia en aldea thai, me da gusto que usted y sus amigos tuvieron una excelente estancia. Con gusto los esperamos la próxima vez y gracias por dejarnos ser parte de sus vacaciones. Saludos por parte del Staff de Playa Moments.

Archival

4/10 Poor

Joseph K.

18 Jun, 2015

Noise and Sun

Rating Details: The property manager was adequately helpful. The vacation rental was clean. I was more than happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: location was great, but it was the noisiest resort I have ever stayed in. Parties from sunrise until the wee hours of the morning and management did little to stop it.

Response from VrboOwner on 13 Sept, 2023

Dear Joseph, so sorry about your comments, the review was about the apartment but I guess everything was ok with it and you have problems with some guests in the building. The building has strict regulations about noise and you have a phone in your apartment to call front- desk and inform any issue. There is also security 24/7 working according to the building policies in order to keep the calm and good behavior of any guest. There is not a resort. Aldea Thai is an enormous apartments building just steps from the beach in Playa del Carmen. I hope next time we can know your preferences in advance to recommend the special place for you in more than 80 unique properties that we manage in Playa del Carmen. Thank you for choosing us. Playa Moments Vacation Rentals Staff.

Archival

4/10 Poor

Joseph K.

18 Jun, 2015

Noise and Sun

Rating Details: The property manager was adequately helpful. The vacation rental was clean. I was more than happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: location was great, but it was the noisiest resort I have ever stayed in. Parties from sunrise until the wee hours of the morning and management did little to stop it.

Response from VrboOwner on 13 Sept, 2023

Dear Joseph, so sorry about your comments, the review was about the apartment but I guess everything was ok with it and you have problems with some guests in the building. The building has strict regulations about noise and you have a phone in your apartment to call front- desk and inform any issue. There is also security 24/7 working according to the building policies in order to keep the calm and good behavior of any guest. There is not a resort. Aldea Thai is an enormous apartments building just steps from the beach in Playa del Carmen. I hope next time we can know your preferences in advance to recommend the special place for you in more than 80 unique properties that we manage in Playa del Carmen. Thank you for choosing us. Playa Moments Vacation Rentals Staff.

Archival

8/10 Good

Maria Eugenia G.

4 Jun, 2015

Nice place

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was somewhat unhappy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: El lugar esta muy bien ubicado y los departamentos son muy amplios.

Response from VrboOwner on 13 Sept, 2023

Muchas gracias Maria Eugenia por elegirnos!!! Saludos del staff de Playa Moments Vacation Rentals.

Archival

8/10 Good

Maria Eugenia G.

4 Jun, 2015

Nice place

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was somewhat unhappy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: El lugar esta muy bien ubicado y los departamentos son muy amplios.

Response from VrboOwner on 13 Sept, 2023

Muchas gracias Maria Eugenia por elegirnos!!! Saludos del staff de Playa Moments Vacation Rentals.

Ocean View Penthouse · Private Pool & Jacuzzi · Aldea Thai

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2 bedrooms (sleeps 6)

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2 bathrooms, 1 half bathroom

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Bathroom 3

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Reviews

Very good

8.8/10

9.6/10

9.0/10

9.8/10

8.6/10

Reviews

10/10 Excellent

Joseph

Great place in great location

10/10 Excellent

Greg H.

Fantastic place, close to everything

10/10 Excellent

jeffrey s.

Gorgeous Property

8/10 Good

Jeff H.

10/10 Excellent

A guest from Great Neck, NY

Fantastic Caribbean Getaway

10/10 Excellent

T B.

Just like the pictures!

4/10 Poor

Chris T.

Would not return

8/10 Good

kathy v.

Nice Apartment Great Location

2/10 Terrible

Stephanie T.

Not satisfactory

10/10 Excellent

Eric D.

Nicest ocean view unit

10/10 Excellent

Derek S.

Aldea Stay Feb 2024

8/10 Good

Pascal B.

Nice flat in the heart of Playa del carmen

10/10 Excellent

Coral K.

Excellent stay!

8/10 Good

Charlie C.

Vacances en famille

10/10 Excellent

jeff c.

Happy 30th Anniversary

10/10 Excellent

Arthur D.

Excellent