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2/10 (非常に不満)
Stephanie T.
2025 年 2 月 12 日
Not satisfactory
Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was clean.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
This unit was not as described (or pictured) in the listing - neither the pool or the jacuzzi were working properly. While texts with Playa Moments staff were exchanged in a timely manner, the problems were not resolved and we spent way too much time negotiating the issues and waiting for the maintenance staff to arrive (we were told we need to be there when they came). We were offered a free cleaning as compensation, which we declined as this was a very token effort and did not address the actual problems. The jacuzzi was apparently fixed during our last day which was too late for us to enjoy it. The staff insisted the pool was "functional" but the jets never worked properly as we could see in the pools of other units. They came to clean twice but without the water moving around, the surface quickly accumulated bugs and debris. We booked this listing specifically based on the private jacuzzi and pool, and we used neither.
