Holly House - Affordable/clean comfort in town! Walk everywhere!

Thank you for leaving feedback. I apologize that the home was not up to your expectations. I leave a card on the table for our arriving guests in every unit we manage that has my direct cell phone number on it so that I can be contacted regarding any concerns or requests. I did not ever receive a call/ voicemail from you regarding a late checkout. We try to accommodate these requests as much as we can. The smoke smell is unacceptable, as all of our properties are strictly non-smoking. Perhaps it was the smoke from the fires in the area that you were smelling? We will certainly make sure that there is a deep clean. The house is older, as many homes in Leadville are, being built mostly in the late 1800's. This s what contributes to the slight floor lean. We like to think it has character. There is a parking spot in front of the home. The Roku stick was working before you arrived and I wish you would have contacted me if it was not. We will make sure that the shower is adjustable and working properly for future guests. We hope you give us a chance when you come back to visit Leadville and we will make it up to you in another one of our rentals!

Thank you for leaving feedback. Our guests safety and comfort are of our utmost concern with all of the properties we manage. We inspect every property before arrival and try our best to catch items such as a smoke alarm issue. Batteries are replaced every 6 months in all of our rental properties. I am sorry you found an alarm hanging down, but I'm certain it was still operational. I have dispatched a handyman to secure all of the alarms at this property. Regarding the entry to the home, we have all properties plowed with each storm. This property has a sloped entry, and the time of year you visited likely played a large part in the melt/ ice issue. SNow from the yard and surrounding the walkway may have melted and created an ice issue when temps dropped at night. I leave a card with my personal cell phone for each arrival, and I wish you would have called me as soon as you arrived so that I could address these issues. I hope you consider staying with us at another of our properties the next time you visit Leadville.