Atractiva Garden Apartamento en Wimbledon, Londres, Cerca de Tubo, Wifi

Thanks so much. Glad you had a nice stay. Hope to welcome you back in the future

Thanks for the review and we are pleased you enjoyed your stay.

We are always pleased that our guests have enjoyed their stay in our apartment and we are committed to making the apartment as comfortable as possible

Thank you for your feedback and I am pleased you liked the apartment and Wimbledon and we hope to welcome you back soon Regarding the sofa bed I just wanted to clarify that it pulls out into a full double bed and is 135cm wide and sleeps two full adults. Maybe you didn't pull it out fully? We are always on hand to help if needed and there are instructions in the property guide which are in the kitchen Charlotte

Hi thanks for taking to time to leave feedback and we are really pleased you liked the location of the studio and felt the studio was good value. Regarding the welcome basket I am glad you found it useful. We did provide tea. There are three large pots by the microwave, one labelled tea, one coffee and one sugar. We have taken on board your feedback about milk and will be adding this to our welcome pack. Unfortunately we are unable to provide alcoholic drinks. We are sorry you found it difficult to get into the studio and were quite surprised as we have had a lot of feedback on how easy the check-in process is There is just a code to open the main entrance gate and a code to open the key safe where the keys to the studio are deposited. I am glad overall you enjoyed our stay and hope to welcome you back soon

Thanks Scott for the great review and I hope to welcome you back to our studio one day. I am glad you enjoyed your stay as I have tried to make the studio as comfortable packed with comodities as I would like when I go on holiday.

Thank you for your feedback. I am glad you found that certain aspects of the studio met your needs and you enjoyed the central location of the apartment. However I take all feedback very seriously and I sincerely regret certain amenities in the apartment did not meet your expectations. I would like to thank you for bringing up these issues. Your feedback has been very helpful in helping me improve my services to my guests. Regarding the deposit and items deducted I am sorry if this was an issue for you. The studio is fully stocked with many extras such as oyster cards, mobile phone, wii games, guide books, maps etc however these are for the benefits of all guests and missing items need to be replaced. Regarding the welcome basket I apologize if you did not like it. It is complementary and does not only contain pasta sauce but also pasta, water, jam, butter, eggs, cereal, milk etc as I think it is nice to have a few provisions if one arrives late. There is always a full supply of toilet paper in the cupboard in the kitchen and in the bathroom and am sorry you seemed to have missed it. I am also sorry that you found the bed uncomfortable. I will be addressing this issue and buying a new mattress for the bed. I checked the bathroom and did not find any damp but will get it checked by a professional. I will be addressing all the issues you have raised to improve my services by reviewing what items to provide as complimentary and re-assessing the amenities on offer in the studio and hope I can welcome you into my studio again in the future.

Thank you for giving me feedback. I am happy you found the studio clean & well equipped. I take feedback seriously & am sorry that there were parts of your stay that you didn't enjoy. As stated in my listing the welcome basket needs to be pre-ordered. I do provide bottles of wine, but as in hotels these are chargeable but are very reasonably priced. I offer many complimentary items ( mobile phone, oyster cards, guide books, bikes, maps etc). It is true that the last tube leaves London at midnight, however the last train from Waterloo (where the London eye is) leaves for Wimbledon at 1.05 am & there are all night buses that run from London to Wimbledon. Regarding the drier, I am pleased you drew this to my attention. No other guests had informed me about this. As the drier is not new I am replacing it with a new one. I looked at the shower & did not find a leak. Maybe the shower door was not closed properly? The shower head has been recently replaced & is brand new. Regarding the wifi I am sorry that you had problems. I recently changed provider to get higher speeds. The service was newly installed & unfortunately a technical fault developed. The same morning I was informed about the problem I immediately went round to see if I could fix it myself but it was not possible so I called Virgin. They identified it was a problem with cabling. As it was Sunday the earliest they could send someone was Tuesday & there was nothing I could do to get it fixed earlier. However there are a large amount of outlets where there is free wifi at a 2 min walk including the library, starbucks etc infact practically every shop, bar, & pub now has free wifi. I appreciate it was an inconvenience & if I could have done something to fix the problem I would but it was out of my control. I always keep my phone on at weekends & during bank holidays. In fact when you contacted me on bank holiday Monday I replied to you within 5 mins. I do switch my phone off after 11 pm as I work & need an early night! I also provide my husband's phone that can be contacted if needed. The texts you sent were at 1.00 am & I was asleep. I did respond to you the next day as soon as I saw your text. As you can read from my other reviews communication is usually very good & I am sorry you had problems with this. The majority of my guests are happy with their stay. I will examine the points you made in your feedback to always improve & I hope to be able to welcome you in the the future & show the improvements