Amazing Estate on Nature Preserve - Close to Everything

First of all, the manager of the property was very difficult to contact and slow to respond, if she did at all. When we arrived, the pool was nearly half empty and the house was dirty! There was a faint smell of cat litter which I understood after a quick look around at the cat figurines that literally littered this place. There were cobwebs in the corners and in the kitchen cabinets where the dishes are kept. The toilets all appeared to have urine in them with a brown ring inside the toilet bowls. The floor around the toilets were filthy. There were ceiling panels on the outside that were broken and missing, and pieces of the stucco of the house had fallen off and were laying on the back patio. The manager did not meet us at the house, would not respond to my messages, would not provide her phone number or call me, and the 3 phone numbers provided in the info packet at the house were all disconnected. Googling the management company revealed that it was closed down. Direct TV was out, and the hot tub was not hot, as requested upon arrival. The water pressure was so low that it took approx 2 hours for the bowl to refill to be able to flush again, and we were unable to shower. The manager finally messaged me back, stating the direct TV tech would be there the next morning and she would come to the house as well. She did not show up. I finally contacted HomeAway customer service, who were awesome, and they filed a report and contacted the manager. The only way I was able to get her phone number was by asking the direct tv tech. The manager finally showed up and admitted the house had not been cleaned since the owner was there last August- 4 months ago! It was the next day before a plumber arrived and we were able to shower. The thermostat to the hot tub is not functioning, which is why the hot tub would not heat up. We were able to figure out how to manually override it and finally able to use the hot tub on our 3rd night of our stay. The pool had a large crack and was not holding water, which is why it was so low, so we were never able to use the pool. Our experience was so bad, in fact, that we ended up getting a refund for the week. I have rented through HomeAway 17 times in the last 15 years, and this is the first time I’ve ever had an experience like this. General info- TV only in living room, none in bedrooms, and about an hour to the beach. The only positive was the privacy. I would not recommend this rental to anyone.