Chateau Louis Awaits You
100% refund if canceled at least 60 days before arrival date.
Not what it's cracked up to be
Did not enjoy my stay here at all. Few hours before my stay I received a message that the lock on the door wasn't working correctly which was correct had to have home away call the owner to get someone to come get the door open. The house is in a rough neighborhood, all the houses including the actual property you stay at have security fences lining their property, bars on the windows and doors. Once in the room found the windows wide open on a 30 degree November night, only a sheet on the bed and no blanket on the bed or in the room or anyway to turn the heat up in the room. The area you stay in is shared with 2 other rooms atleast 1 of which the people live their. Did not feel safe staying here at all. Owner refused to refund me even after I couldn't get into the room for 30-45 minutes so to their lock broken.
You really had no sense at all. I did inform you there was an issue with the keypad before you reached. Instead of contacting me when you reached, you contacted HA. I had no idea u was having difficulty until HA contacted me, once I knew u was on property my wife came down to assist you. Had you look in the closet you would of seen the big oversized comforters. I have hosted thousands of guests in my property with over 95% positive review. I understand you can't please everyone, but at least we try. Our property is located in one of the best parts of Newark. Safety has never been a concern. Once again, even the HA rep admitted it sounds like you was trying to get a free night after reviewing our correspondence. Not at anytime did you address any of these concerns to me, I live right there on the 3rd floor. I was very reachable, instead you contacted HA all 3x. I think this has to do more with you probably not being comfortable in a urban environment that is safe and also wanting a free stay than anything else. Now people going to read this and think negatively based on your unfounded fears. That is not the case at all. Please in the future work on your communication and conflict resolutions skills. Thanks again.
Yes the stay was comfortable. Glad I founded the page. WILL stay again.
I spent 2 nights here, and I could say that it was nice comparing to the price! The owner was so kind and friendly. Also, there is a bus stop near to that place.
It was a pleasure having Ghali stay at the Chateau. There was no issues at all. He is welcomed back anytime.
Loved the stay. Very warm and welcoming and clean
The place was very nice. I loved the stay. Very warm and welcoming . Place is clean and a nice size. Owner very nice and caring . Asks if there's anything you need and keeps up with the place very well. Will definitely be back !