Pacific Sunset is Waiting for You!

Thank you for taking the time to share your feedback, Mary. We're glad you enjoyed the home, its amenities, and especially the spectacular views. We are genuinely sorry that the internet outage affected your stay. We understand how frustrating that was, particularly given the limited cell service in the area. Our team spent several days working with internet technicians and onsite maintenance to restore service, and we held off on notifying you in hopes that the issue would be resolved before your arrival. Unfortunately, replacement equipment was ultimately required, and we recognize that the timing of our communication was not ideal. We also acknowledge that our follow-up communication could have been better. We apologized directly and, despite our rental agreement's policy regarding service interruptions, offered a $250 refund as a gesture of goodwill for the inconvenience. We take tremendous pride in the homes we manage and in the experiences we provide our guests. While we recognize that no vacation rental experience is immune to unexpected challenges, we believe it's important to look at the overall picture. Our properties have earned hundreds of reviews from guests who have enjoyed their stays, and we encourage future travelers to consider that broader feedback when making their decisions. We appreciate your feedback and wish you and your family all the best.

Thank you William! We love that you loved the home and the welcome basket:). Come again!