Owners have a very nice home, and have updated some things, such as granite countertops. Owners are also very responsive.
The problems arise where management is involved. Arrived at home and couldn't get in because manager "messed up the code". One manager returned to the property and gave us another code to get in, another manager returned our call, TWO HOURS LATER, to make sure we got in. After gaining access, we found food (a cracker) and a used paper towel in the bedroom. There were batteries missing from one of the Disney-themed childrens bedroom smoke detector (we knew this because it was left open). Also, we found doors and windows were left unlocked when we arrived.
The bed we used could be replaced, though it may have just been the lack of firmness we did not like. We didn't realize the pool was not clean for days until the pool company came and brushed the walls and shocked it and we saw how clean it had become after the much needed cleaning. We didn't use the game room, but it had a nice pool table and air hockey. The appliances in the home looked updated but the cleaners lack of cleanliness was apparent! They left a used wet dish sponge next to the dish washer tablets (rendering them un-usable) and dish soap, what a nasty mess!? Another questionable issue is with the request to have towels washed and leave them to sit in the new washer until cleaners arrive? Probably not a good thing to do? We found all towels smelling like mold, leaving us to wash them before use! Some management companies send out all towels and linens to be washed between guests, which ensures they are properly sanitized! (A good practice in these pandemic times)
All being said, nice home, responsive owners and nice resort!