Studio with Balcony
At The Tree Phuket
Pool / Spa
Please ask the owner or check their rental agreement when booking the property.
Damage and incidentals
You will be responsible for any damage to the rental property caused by you or your party during your stay.
Poor customer service short notice stay
At short notice I booked into this condo 43% at New Year was a good deal but maybe should have suggested there was a reason way. I was already on the island and wanted to book into a little early messaged the hotel via the booking company a couple of days before but no reply. Turned up about 90 mins early and the receptionist spoke very little English so didn't understand my request eventually i got in 1 hour early. My girlfriend was arriving later so I was trying to explain that and that I wanted to register her car for the car park again issues. The room was basic but clean however no light switch from the bed so you have to get out of the bed to turn the light off. A strict 1 towel per person the wifi password was wrong there was only about 4 English speaking channels on the Sat TV and no phone to ring reception the safe wouldn't work either.
2 of the 5 days I was there I had to ask for my room to be cleaned often there was no one at reception and all when there very poor English. only a few sunbeds round the pool and I had trouble swapping my pool towel after 3 days of use.
I wanted to keep my room an extra 2 hours at checkout again 3 people had no understanding of what I wanted fortunately what I think was a realtor was there and he translated a called had to be made somewhere and eventually I got an OK
We appreciate you taking the time to share your comments, you can be assured your points will be shared with our teams to action and make it better.
We are delighted to know you would revisit us and hopefully you will to see we have taken the appropriate action.
Nice Hotel in a fairly bad place
If you don't have transport you are stuck on a hill with only abandoned buildings around but the Hotel is very nice.
You will have to walk at least 500 meters to find something to eat or drink.
Au calme, chambre impeccable et design, hôtel tres récent ,propre et entrenu, très bon accueil.
Belle piscine bien exposée et chaude.
Cadre très agréable.
Pas de moustique (3 ou 4 en 7jours)
Resto, location scooter,supermarché à 5min à pied.
Seuls points négatifs :
- caution à verser de 5000baths en espèce non signalée sur le site ou alors pas assez visible . (Rendue sans problème au départ)
-wifi non capté dans les chambres éloignées de l'antenne mais accessible dans les parties communes et à la piscine !
-salle de fitness pas digne du standard de l'établissement .(manque du vrai matériel)
At The Tree Phuket